Gross income
The total amount earned before any deductions are taken out (taxes, health insurance, etc)
Loki is a sales associate at a store. An older man in tattered clothing walks in. How should Loki approach this man?
Greet the customer politely and ask if he would like assistance.
Sam told his boss he would finish a report by Friday. Following through on his commitment is an example of which positive workplace trait?
Reliability
The correct steps to complete an assigned project are
Plan
Develop Procedures
Get needed materials
Implement
Your team is working on an important project and the leader asks you to stay late to meet the deadline. You had agreed to pick up your neighbor after normal quitting time. What should you do?
Make other arrangements for your neighbor and stay to finish the project by the deadline.
Gross income = $40,000
Deductions = $5500
So what is the net income?
$34,500
The primary internal component of a desktop computer used for information storage is the _____
hard drive
Project tasks are assigned to team members. Which action of a team member may hurt the work of the team?
Not assisting others
George works at a farm equipment company. What will help him decide what to do each day?
A daily work plan
Breaking down bigger jobs into more manageable tasks
How we communicate is as important as what we say. Avoiding using slang in the workplace is an example of understanding the skill of
self representation
A sales person earns a 10% commission on a $200,000 sale. How much is their commission check?
$20,000
An example of a desktop computer operating system is
Windows 8
You notice that a coworker is having difficulty carrying a heavy pipe on construction site. What do you do?
Help them
If you are working with a customer complaint, the best way to communicate is
Face to face
Why is having cultural diversity on a company's staff a good thing?
There will be a broader range of talent, skills, and creativity.
The hourly employees in your department worked a total of 7,350 hours this week. The wage for each hourly employee is $10.00 / hour. What is the total hourly payroll this week?
$73,500
What is the best way to address an email to potential customer Sally Smith?
Dear Ms. Smith
What should you wear to an important business luncheon?
In a company meeting you should have your mobile phone set to ____?
Silent
An angry co-worker complains about the way you do your job. What is the best way to handle this?
Remain calm and focus on a solution.
Tom worked 41 hours this week at the hospital. He makes $12.00 per hour. Anything over 40 hours earns time and a half, or 1.5. How much did Tom earn this week?
$498
The first step in solving a problem is to ?
Define the problem
WHAT IS WRONG WITH THIS QUESTION?!
All caps can be interpreted as Anger.
Maxx believes he is more productive when he listens to music at work, but his boss does not allow it. He should ________
Follow the company policy which is not to listen to music at work.
What would be an appropriate greeting for a formal meeting?
"Welcome"