Personal Qualities and People Skills
Professional Knowledge and Skills
Technology Skills and Knowledge
IT
WRS Miscellaneous
100
Contributes to the success of the team, assist others, and requests help when needed
What is teamwork?
100
Jackson never follows directions and lacks communication skills with customers and fellow employees. Which skill is he lacking?
What is Speaking and Listening?
100
Erin uses computers, file management techniques, and software/programs effectively. Which technology skill is this?
What is Information Technology?
100
Software which allows you to access the Internet
What is a browser?
100
Sara continually acquires new industry-related information and improves her professional skills. She is focusing on which WRS skill?
What is Lifelong Learning?
200
Susie comes to work every day on time, she is willing to take direction, and is always motivated to accomplish the task at hand. This is an example of what?
What is Positive Work Ethic
200
The graphic design team is stumped on an assigned task. They are having problems finding a way to effectively create a website on a tight budget. Which skill do they need to utilize?
What is Critical Thinking and Problem Solving?
200
Mike selects and safely uses technological resources to accomplish his work responsibilities in a productive manner.
What is Job-Specific Technologies?
200
A storage device that can store many types of data, including pictures, movies, text files, documents and applications.
What is a hard drive?
200
A managerial position opens up at Time Warner. Patrick has been working very hard, has kept his resume up to date, and is preparing to apply for the position. What is this WRS skill?
What is Job Acquisition and Advancement?
300
Andrew dresses appropriately and uses language and manners suitable for the workplace. He knows his "brand". This is an example of what?
What is Self Representation?
300
Mr. Smith expects his employees to read and interpret workplace documents carefully and also write clearly when creating their own work. What is this professional knowledge skill does this exemplify?
What is Reading and Writing?
300
Mary spends half her day on Facebook and Pinterest at work. She does not appropriately utilize this technology skill.
What is Internet Use and Security?
300
This is used to keep internal network segments secure; for example, the accounting network might be vulnerable to snooping from within the enterprise.
What is a firewall?
300
Lee was given additional work this week and was told to have it completed by Friday morning. It is Thursday evening and instead of working on it during his free time throughout the week he went to happy hour with friends. Which WRS skill does he need to work on?
What is time, task, and resource management?
400
A team of employees are working on an assigned project. Alex believes his ideas are the only way to go while Maggie voices that she thinks Alex's ideas are stupid. What skill do they need to utilize in order to successfully complete the project?
What is Conflict Resolution?
400
The ability to compute how much of Time Warner's travel budget has already been spent and how much is left for the year is an example of which skill?
What is Mathematics?
400
E-mail, blogging, and Twitter are all examples of this.
What is Telecommunications?
400
A computer program that detects, prevents, and takes action to disarm or remove malicious software programs, such as viruses and worms.
What is an antivirus software?
400
Marcus works well with all customers and coworkers regardless of their gender, race, ethnicity, or sexual orientation. Which skill does he possess?
What is Diversity Awareness?
500
Sandra abides by workplace policies and laws and demonstrates honesty and reliability. What skill does Sandra possess?
What is Integrity?
500
Danny identifies “big picture” issues and his role in fulfilling the mission of the workplace. Which professional knowledge skill is this?
What is Organizations, Systems, and Climates?
500
Amber's job is to organize and record monthly expenditures of her company. She chooses to use Microsoft Excel to do so. Which Technology Skill best fits this example?
What is Job-Specific Technologies?
500
The transmission of messages, over significant distances, for the purpose of communication.
What is telecommunications?
500
Sandy walks into Blue Salon and Spa. The first person she speaks to is a hair stylist, however Sandy wants information about getting a massage. Paula, the hair stylist, gladly walks the customer to the spa and explains to the massage therapist what Sandy is inquiring about. This is an example of what?
What is Customer Service?
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