This or That
An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This employee demonstrates _________
innovation
teamwork
work ethic
critical thinking and problem solving
innovation
I can display innovation by....
-Displaying a disciplined work ethic
-Prioritizing your job tasks on a daily basis
-Evaluating potential solutions and resources
-Developing and/or improving products, services, or processes
Developing and/or improving products, services, or processes
To be a responsible citizen, what would you do.
be number one in your office.
be as productive as possible on the job.
try to please everyone around you.
make ethical decisions.
make ethical decisions.
An angry coworker complains about the way you do your job. Your BEST response is to
remain calm and focused on a way to resolve the conflict
You have researched the history of a product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal demonstrates _______
work ethic and adaptability.
customer service.
integrity and resolve.
creativity and innovation.
creativity and innovation.
Eli proposed a plan to expand his business while cutting costs. Eli demonstrates ____________
professionalism.
big-picture thinking.
dependability.
creativity and innovation
creativity and innovation
You want to view the updates on your social media accounts at work, but choose to wait until your break. You are demonstrating
work ethic.
confidentiality.
resourcefulness.
self-representation.
work ethic.
You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. You have already asked him to stop doing so. What should you do?
Remain calm. Report the problem up the chain of command
Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:
creativity and innovation
efficiency.
professionalism.
big-picture thinking.
creativity and innovation
An example of innovation and creativity is..
-arrive to work on time each day.
-follow work protocol as stated by the employee policies.
-have a positive relationship with your manager.
-follow work protocol as stated by the employee policies.
Dress well
Have a good attitude
Treat others fairly
Don't take any vacation
Have a good attitude
Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution
Negotiation
Avoidance
Denial
Competition
Negotiation
Complying with workplace policies demonstrates:
integrity.
creativity.
diversity.
sensitivity.
integrity.
Initiative is.
Following leadership obediently
Ethically demonstrating opportunity
Making quality evaluations
Seizing a leadership opportunity
Seizing a leadership opportunity
You are a sales associate at a computer sales store. you notice an older man with tattered clothing enter the store. How should you first approach the customer?
Greet the customer and ask if he would like her assistance.
Teaching employees to manage conflict, to collaborate, and to understand cultural differences creates a work environment that supports:
integrity.
critical thinking.
work ethic.
diversity.
diversity.
Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution
Negotiation
Avoidance
Competition
Denial
Negotiation
Being considerate of other people and cultures is an example of which workplace readiness skill
Professionalism
Work ethic
Critical thinking
Respect for diversity
Respect for diversity
A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?
follow the established customer service policy
When resolving conflict, the main goal is to
find a middle ground to resolve the issue