Time Management
to determine the order for dealing with a series of items or tasks according
What is to prioritize tasks?
Consistently works to the best of one's ability and is diligent, dependable, and accountable for one's actions.
What is work ethic
Complies with laws, procedures, and workplace policies; demonstrates honesty, fairness, and respect.
What is integrity?
A communication technique requiring the listener to concentrate, understand, respond, and remember what is being said.
What is active listening?
Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution?
a. Negotiation
b. Avoidance
c. Denial
d. Competition
Negotiation
Completing task right away
Not delaying
Ways to not procastinate
As an employee, employers assess your work ethic based on your
What is appearance?
Being a responsible citizen means you should
Make ethical choices
Failure to communicate clearly.
What is miscommunication?
Includes negotiating diplomatic solutions to interpersonal and workplace issues (e.g., due to personality, culture, work style, or performance).
Conflict Resolution
Plans, prioritizes, and adapts work goals to manage time and resources effectively
What is time management
Doing only your work indicates good work ethic.
What is false
While working as a restaurant cashier, your friends come in to eat dinner. You should
A. serve them "free" food.
B. give them a discount on their food order using your employee discount.
C. tell them you are not allowed to serve them.
D. treat them as you would any other customers.
Treat them as you would any other customers.
The gestures, movements, or mannerisms by which we communicate.
What is body language?
An angry worker complains about the way you do your job. Your BEST response is to.
What is remain calm and focus on a solution?
Placing an order at 11 and needing it by noon is...
An urgent and important task
Your supervisor asks you to come in on Saturday to finish your marketing presentation. You already have weekend plans. What is the expectation?
Reschedule your plans
Following workplace rules and being honest and dependable shows
What is integrity
Oral exchange of sentiments, observations, opinions, or ideas. Most common type of one on one communication.
What is conversation?
The main goal to solving a conflict resolution is
What is find middle ground or a win-win solution.
A piece of work to be done or undertaken
What is a task
Hector was recently fired. Hector did his work well but never did anything extra. Why is he consistently passed over for promotion?
He does not have a good work ethic.
How can you demonstrate integrity in your daily actions?
Multiple Answers
At the conclusion of making a presentation to a large group, someone from the audience asks you along, elaborate question. What is the best practice to use in order to answer the question effectively?
What is Focus on one part of the question and answer that, then move on?
The second step in resolving a conflict is.
What is Redirect?