Skills 1-5
Skills 6-12
Skills 13-17
Skills 18-22
100

Complying with workplace policies demonstrates:

Integrity

100

Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution?

Negotiation

100

What is the MOST credible Internet source for research?

peer-reviewed blog

100

The amount of take home pay after deductions is _____ pay.

Net

200

An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil.

creativity and innovation

200

What part of your speech sets the tone, gains trust, and gets the audience's attention?

Introduction

200

"What is your religion" is a question that could violate laws aimed at achieving equal ________ _______.

employment opportunities

200

How we communicate is often just as important as what we are trying to say. Avoiding using slang in the workplace is an example of understanding the skill of:

self-representation

300

Energy or aptitude displayed in initiation of action

Initiative

300

Teaching employees to manage conflict, to collaborate, and to understand cultural differences creates a work environment that supports

Diversity

300

Professional trade organizations, classes/seminars, trade shows, and trade publications are used by businesses to obtain up-to-date information about the ________

Industry

300

Demonstrating communication etiquette, using positive body language, and wearing workplace-appropriate clothing reflect a value of:

professionalism

400

A supervisor asks employees to bring new ideas that improve customer service. The BEST way to come up with new ideas is to research how ________ have done it.

Competitors

400

_____ allows you the opportunity to define your company's goals, ethics, culture, and norms for decision making.

Mission Statement

400

Which skill is used when improving professional skills to stay up-to-date in one's career field?

continuous learning

400

You are the supervisor of a twenty-member team. Your goal is to increase collaboration with the use of technology. To accomplish this goal, you would most likely use which type of program to create and edit content?

Online documents

500

Sylvia regularly stays after work to complete tasks. She demonstrates:

Good work ethic

500

What term describes the result of a large supply but a low demand for a particular product?

Surplus

500

At 11:00 a.m., a customer asks for a prescription to be filled for pick up at noon. In this situation, filling the prescription by noon best fits in which of the four time-usage categories?

Important and Urgent

500

Different devices don't always "talk" or interact with each other, and this is also known as _____ issues.

compatability

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