Skills 1-5
Complying with workplace policies demonstrates:
Integrity
Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution?
Negotiation
What is the MOST credible Internet source for research?
peer-reviewed blog
The amount of take home pay after deductions is _____ pay.
Net
An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil.
creativity and innovation
What part of your speech sets the tone, gains trust, and gets the audience's attention?
Introduction
"What is your religion" is a question that could violate laws aimed at achieving equal ________ _______.
employment opportunities
How we communicate is often just as important as what we are trying to say. Avoiding using slang in the workplace is an example of understanding the skill of:
self-representation
Energy or aptitude displayed in initiation of action
Initiative
Teaching employees to manage conflict, to collaborate, and to understand cultural differences creates a work environment that supports
Diversity
Professional trade organizations, classes/seminars, trade shows, and trade publications are used by businesses to obtain up-to-date information about the ________
Industry
Demonstrating communication etiquette, using positive body language, and wearing workplace-appropriate clothing reflect a value of:
professionalism
A supervisor asks employees to bring new ideas that improve customer service. The BEST way to come up with new ideas is to research how ________ have done it.
Competitors
_____ allows you the opportunity to define your company's goals, ethics, culture, and norms for decision making.
Mission Statement
Which skill is used when improving professional skills to stay up-to-date in one's career field?
continuous learning
You are the supervisor of a twenty-member team. Your goal is to increase collaboration with the use of technology. To accomplish this goal, you would most likely use which type of program to create and edit content?
Online documents
Sylvia regularly stays after work to complete tasks. She demonstrates:
Good work ethic
What term describes the result of a large supply but a low demand for a particular product?
Surplus
At 11:00 a.m., a customer asks for a prescription to be filled for pick up at noon. In this situation, filling the prescription by noon best fits in which of the four time-usage categories?
Important and Urgent
Different devices don't always "talk" or interact with each other, and this is also known as _____ issues.
compatability