A
Theo is using an electric drill on the shop floor among many co-workers who share tools. He notices that the drill has a damaged cord with exposed wires. What is Theo's MOST responsible action? A. Use duct tape to fix the exposed wires. B. Locate and use a different tool. C. Ensure that the tool is not used by anyone. D. Dispose of the tool. 116
C. Ensure that the tool is not used by anyone
Dalia has recently been hired at the local veterinary clinic. She goes to work dressed in scrubs and closed-toed shoes. Being dressed appropriately for her job is an example of: A. creativity. B. diversity. C. professionalism. D. motivation. 108
C. professionalism.
Your employer asks you to run some errands. The reimbursement rate is $0.54 per mile. You drive 6.5 miles. How much will the reimbursement be? A. $8.31 B. $4.57 C. $3.51 D. $12.04 99
C. $3.51
Companies can benefit many ways from allowing employees to telecommute. Which item below is a common DISADVANTAGE of such a practice? A. Improves employee satisfaction B. Increases productivity and efficiencies C. Saves employers money D. Vulnerability to security and confidentiality issues 91
D. Vulnerability to security and confidentiality issues
An example of a desktop computer operating system is A. Microsoft Office 2012. B. Dell Computers. C. Windows 8. D. Adobe Flash. 79
C. Windows 8
Chad has found a quicker and safer way to complete a process. However, the new process doesn't follow his company's standard operating procedure. He should: A. use his new process to stand out from his peers. B. drop his idea and use the company's process. C. encourage coworkers to use his idea. D. share his idea with management before using it 70
D. share his idea with management before using it
Which skill is used when improving professional skills to stay up-to-date in one's career field? A. Time management B. Critical thinking C. Continuous learning D. Workplace safety 62
C. Continuous
An employer responds positively to Alice's application by calling and asking her to interview in person. Her parent can help her the most by A. assuring Alice that she will do great on the interview. B. writing a strong reference letter to her potential employer. C. purchasing a new ball gown for the interview. D. asking her mock questions and giving feedback. 54
D. asking her mock questions and giving feedback.
_____ allows you the opportunity to define your company's goals, ethics, culture, and norms for decision making. A. The vision statement B. Legal disclaimers C. The mission statement D. The manufacturer's resources 46
C. The mission statement
During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to A. research how competitors have done it. B. ignore requests that are outside of your job description. C. ask your coworkers what they would do. D. consult the employee handbook. 9
A. research how competitors have done it.
Safety glasses are required to be worn by all employees on the shop floor. One employee has just walked out onto the shop floor with safety glasses in his pocket, but has not begun to work at his machine. A. Safety glasses are only required when machines are operating. B. He possesses his safety glasses and as long as he puts them on, he will not be in violation. C. The employee is in violation of safety policy and could be seen as a liability. D. The employee is in violation of city health and safety ordinance. 115
C. The employee is in violation of safety policy and could be seen as a liability.
Nicole always wears short skirts and boots. Management has told her that her outfits are inappropriate for work, but she does not agree. She needs help with: A. professionalism. B. integrity. C. customer service. D. work ethic. 107
A. professionalism
Sara works at the local mall. She makes $9.25 an hour and works 32 hours a week. Her deductions are 25%, to be subtracted from gross earnings. Calculate her net pay for two weeks. A. $444.00 B. $222.00 C. $148.00 D. $7,400.00 98
A. $444.00
Different devices don't always "talk" or interact with each other, and this is also known as _____ issues. A. simulation B. compatibility C. telecommuting D. productivity 90
B. compatibility
The primary internal component of a desktop computer used for information storage is the A. monitor. B. hard drive. C. video card. D. USB drive. 78
B. hard drive.
Laura and Colleen have been working on a sales presentation for a week. Laura has a family emergency and cannot make the presentation. What should Colleen do? A. Review Laura's part and make the presentation. B. Ask Laura's supervisor to cover her part. C. Reschedule the presentation with the client. D. Cancel the presentation with the client. 69
A. Review Laura's part and make the presentation.
Many industry groups have professional associations related to the work they perform. What opportunities do these organizations offer individuals to aid continuous learning? A. Travel and reunions B. Conferences and friendships C. Education and networking D. Resume enhancement 61
C. Education and networking
A benefit to preparing and taking your own lunch to work is: A. it cuts down on time needed for a lunch break. B. it is good for the environment. C. it provides the opportunity to eat healthier. D. it promotes workplace morale and culture 53
C. it provides the opportunity to eat healthier.
Which of the following BEST describes contributing to the success of any team? A. Working collaboratively with others B. Isolating your work to be more productive C. Asking others for assistance D. Volunteering to be the leader 45
A. Working collaboratively with others
The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is: A. subjectivity. B. critical thinking. C. brainstorming. D. managing resources 12
B. critical thinking.
Bryce is a welder. Due to budget costs, his company does not supply all of the required personal protective equipment (PPE). Bryce should A. tell his supervisor he will quit if the proper PPE is not supplied. B. refuse to work without the PPE and speak to his supervisor. C. purchase the necessary PPE to set a good standard for others. D. use the PPE he has until the required PPE is made available. 114
B. refuse to work without the PPE and speak to his supervisor.
Carol often lets her personal problems and her home life negatively affect her attitude and work relationships. What workplace readiness skill does she need to address? A. Diversity awareness B. Professionalism C. Creativity D. Critical thinking 106
B. Professionalism
You are building a fence around a rectangular piece of land. The land is 100 ft. by 50 ft. What minimum LENGTH of fencing do you need to purchase to fully enclose the land? A. 5000 ft. B. 300 ft. C. 150 sq. ft. D. 50 sq. ft. 97
B. 300 ft.
You are the supervisor of a twenty-member team. Your goal is to increase collaboration with the use of technology. To accomplish this goal, you would most likely use which type of program to create and edit content? A. Email B. Word processing documents C. Online documents D. Auction 89
C. Online documents
Which of the following is the BEST description of SPAM? A. an application for smart phones B. an unsolicited e-mail message or advertisement C. an unsecured URL address D. a secure protocol application for websites 77
B. an unsolicited e-mail message or advertisement
The MAIN reason that businesses try to increase recycling programs is because they want A. to provide extra jobs. B. to keep work areas clean. C. to increase savings by reducing waste. D. to make the company more acceptable. 68
C. to increase savings by reducing waste.
Jill's company will reimburse staff for taking professional development courses, which tells Jill that the company values A. career education. B. continuous learning. C. dual enrollment. D. certified life experiences. 60
B. continuous learning.
When applying for a job that has specific job requirements, you should clarify, emphasize, and elaborate on your ability to perform those tasks in your A. resume. B. cover letter. C. references. D. bibliography. 52
B. cover letter.
Project tasks have been assigned to individual team members. Which action MOST hurts the potential success of the team? A. Having distinct roles B. Inspiring competition among team members C. Individuals requesting help when problems arise D. Focusing exclusively on individual roles. 44
D. Focusing exclusively on individual roles.
The first thing Barry does when he opens the home improvement store each day is to switch on the lighted “Open” sign. Today, the sign does not come on. How would Barry most efficiently determine if the problem is with the power company or the sign itself? A. Reset the circuit breaker in the basement. B. Replace the bulb in the sign. C. Attempt to switch on another device to see if it has power. D. Call an electrician right away. 13
C. Attempt to switch on another device to see if it has power
Teaching employees to manage conflict, to collaborate, and to understand cultural differences creates a work environment that supports: A. integrity. B. work ethic. C. diversity. D. critical thinking. 38
C. diversity.
Why is having cultural diversity on a company’s staff a good idea? A. There is a broader range of talents, skills, and creativity. B. It creates work ethic. C. The work environment will be more ethical. D. It meets the federal regulations. 35
A. There is a broader range of talents, skills, and creativity
A standard work week consists of 40 hours. You make $12/hour. When you work over 40 hours, your pay rate increases to 1.5 times your normal wage/hour. If you work 50 hours in a week, what is your gross pay? A. $900.00 B. $660.00 C. $600.00 D. $720.00 96
B. $660.00
Technology is important in the workplace for all the following reasons EXCEPT: A. improving communication. B. operation efficiency. C. mobility. D. personal interests 88
D. personal interests
Software intended to damage or disable other computer systems is: A. malware. B. firewall. C. subscriber line. D. Wi-Fi. 76
A. malware.
Samuel works at a farm equipment company. Which of the following will help him be more efficient and productive for the company? A. The daily work plan B. The tasks most enjoyed C. The customer’s complaint log D. The work his peers do first 67
A. The daily work plan
When writing resumes, why do employers prefer professional references over personal ones? A. It is illegal to provide personal references. B. Professional references tend to be more intelligent. C. Professional references are biased. D. Personal references can be biased. 59
D. Personal references can be biased.
You are concerned because you are 50 pounds overweight. A logical, short-term goal is to: A. lose 10 pounds in a month. B. set a total weight loss goal. C. decide to stop eating a certain food. D. exercise for three hours. 51
A. lose 10 pounds in a month.
A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer? A. Follow the established customer-service policy. B. Find a coworker of another ethnicity who can help. C. Send the caller to your supervisor. D. Tell the customer you cannot understand him and ask him to visit the store 43
A. Follow the established customer-service policy.
Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's: A. values. B. diversity awareness. C. integrity. D. initiative. 15
D. initiative.
What would be the preferred way to start a personal/professional email to a new potential customer? A. Dear Mister or Madam (last name) B. Mr. or Ms. (last name) C. To Whom It May Concern D. Greetings from (company name) 112
B. Mr. or Ms. (last name)
Demonstrating communication etiquette, using positive body language, and wearing workplace appropriate clothing reflect a value of: A. project management. B. independence. C. work ethic. D. professionalism. 104
D. professionalism.
Greg has decided to join the union. Union dues are $439.00 a year. Greg is paid every two weeks. Calculate the amount of dues that will be deducted from each paycheck if they are spread evenly over his paychecks. Round to the nearest penny. A. $16.88 B. $18.28 C. $22.58 D. $36.58 95
A. $16.88
The ability to use technology efficiently, with a range of skills covering levels from basic use to advanced, specialized use is known as: A. IT certification. B. Internet ethics. C. computer literacy. D. telecommunications 87
C. computer literacy.
Nicholas needs to create a strong password for his online banking account. Which of the following would be considered the strongest password? A. 12898Nicholas B. Nich0laS C. pq98#3!4dn D. 33ElmStreet 75
C. pq98#3!4dn
At 11:00 a.m., a customer asks for a prescription to be filled for pick up at noon. In this situation, filling the prescription by noon best fits in which one of the following four time-usage categories? A. important and not urgent B. not important and urgent C. important and urgent D. not important and not urgent 66
C. important and urgent
Which question could violate laws aimed at achieving equal employment opportunities? A. What is your address? B. What are your job skills? C. What is your job history? D. What is your religion? 58
D. What is your religion?
If you are interested in a promotion, which of the following is essential? A. Take coworkers to lunch. B. Acquire and prove new industry knowledge. C. Develop a friendship with your supervisor. D. Hire a life coach. 50
B. Acquire and prove new industry knowledge.
Sierra has taken initiative to create a new operations manual for the office. To gather accurate information for the manual, she decides to survey the staff to determine which procedures are currently used. Sierra is demonstrating: A. internal customer service. B. independence. C. career goals. D. telecommunications. 42
A. internal customer service.
Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait? A. resourcefulness B. problem-solving C. integrity D. honesty 18
C. integrity
When following the rules of email etiquette, typing the email in ALL CAPITALS is not recommended because it indicates what? A. Copyrighted material B. Low vision C. Carelessness D. Anger 111
D. Anger
Jose is interviewing for a full-time job at a landscaping company in which the employees sometimes wear jeans and T-shirts to work. What should Jose wear to the interview? A. Jeans, boots, and a T-shirt B. Personal protective equipment C. Dress pants, belt, and a collared shirt D. A formal business suit 103
C. Dress pants, belt, and a collared shirt
Maya worked 41 hours this week at a local hospital. She makes $12.00 per hour. Anytime over 40 hours is paid at time and half or 1.5 times her hourly wage. How much will Maya earn for her 41 hours of work this week? A. $412 B. $498 C. $508 D. $396 94
B. $498
Trevor finds that when he is away from his office at appointments, he frequently cannot access his work files on his laptop. Which should be the FIRST resource he tries to solve his problem? A. Supervisor or manager B. Techie friend C. Online research D. Project manager 86
C. Online research
Social networking websites can reveal a great deal about an individual. What types of items should you avoid putting on your social networking site? A. photos of your family B. sensitive comments about your workplace C. photos of your pets D. favorite movies 74
B. sensitive comments about your workplace
One of the leading reasons why it is important for employees to seek professional development throughout their careers is to be prepared for A. changes in lifestyles. B. boredom and burnout. C. life after retirement. D. changes in the workplace. 65
D. changes in the workplace.
The goals of professional networking are to develop A. and present a job "sales pitch" to an interviewer. B. connections and advisors based on mutual needs/interests and trust. C. a resume and send it out with a business card. D. a resume and post it on social networking sites. 57
B. connections and advisors based on mutual needs/interests and trust.
What is the result of a large supply but a low demand for a particular product? A. an increase in price B. surplus C. an increase in competition D. a monopoly 49
B. surplus
Which is the best example of "demonstrating creativity and innovation"? A. Evaluating potential solutions and resources B. Developing and/or improving products, services, or processes C. Displaying a disciplined work ethic D. Prioritizing your job tasks on a daily basis 2
B. Developing and/or improving products, services, or processes
Sylvia regularly stays after work to complete tasks. She demonstrates: A. tactfulness. B. work ethic. C. self-representation. D. short-term goal setting. 24
B. work ethic.
You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith? A. Hello Sally Smith! B. Dear Ms. Smith, C. Dear Madam or Sir: D. Dear Mrs. Smith 110
B. Dear Ms. Smith,
How we communicate is often just as important as what we are trying to say. Avoiding using slang in the workplace is an example of understanding the skill of: A. self-representation. B. teamwork. C. integrity. D. respect for diversity 102
A. self-representation.
The hourly employees in your department worked a total of 7,350 hours this week. The wage for each person is $10.75 per hour. What is the total payroll for your department this week? A. $70,912.50 B. $75,000.00 C. $79,012.50 D. $80,950.00 93
C. $79,012.50
The best way to send an email to multiple people without them knowing all the recipients is to type all their email addresses in the: A. BCC line. B. "TO" line. C. "CC" line. D. body of the email 84
A. BCC line
Which is TRUE about beliefs versus facts? A. Beliefs are personal truths but unproven. B. Beliefs are used to make scientific decisions. C. Beliefs are evidence-based. D. Beliefs have no place in making purchase decisions 73
A. Beliefs are personal truths but unproven.
During her job applicant interview, Susie was asked if she would be willing to occasionally attend out-of-town and overnight training sessions. Typically the reason for this question is to discover: A. whether she would work overtime hours. B. her desire and ambition to move up to management. C. whether she is willing to sacrifice her values. D. her commitment to professional growth. 64
D. her commitment to professional growth.
Simone is a corporate employee who is committed to continuous learning. What is the BEST way that Simone can show her commitment? A. Offering fellow employees assistance on the job B. Attending conferences to acquire new industry related knowledge C. Researching how to do difficult tasks in her workplace D. Spending time at work completing assignments for her college classes 56
B. Attending conferences to acquire new industry related knowledge
The sometimes predictable fluctuations in economic activity of one company, such as employment and production, are referred to as: A. microeconomics. B. the business cycle. C. the law of demand. D. the law of supply. 48
B. the business cycle.
Eli proposed a plan to expand his business while cutting costs. This is an example of: A. professionalism. B. big-picture thinking. C. dependability. D. creativity 4
D. creativity
An angry coworker complains about the way you do your job. Your BEST response is to A. be more assertive than he/she is. B. call security for help. C. walk away to avoid conflict. D. remain calm and focused on a solution 29
D. remain calm and focused on a solution
Which sentence is grammatically correct? A. He don’t want to attend class regularly. B. He doesn’t want to attend class regular. C. He don’t want to attend class regular. D. He doesn’t want to attend class regularly. 109
D. He doesn’t want to attend class regularly.
You must attend an important luncheon for work and dress appropriately. You should wear A. what you would wear for a night on the town. B. clothing similar to what you wore to the job interview. C. casual clothing to demonstrate your personal style. D. what you would wear to a formal event. 101
B. clothing similar to what you wore to the job interview.
A salesperson receives 10% commission on his/her total sales. They sell $1,500.00 worth of merchandise. How much commission did he/she receive? A. $1,500.00 B. $150.00 C. $500.00 D. $15.00 92
B. $150.00
What is the MOST important reason for cleaning the cache of your web browser after browsing on the Internet? A. to minimize the chances of computer virus’ B. to maintain privacy at all times C. to optimize browsing speed D. to tag important websites 82
C. to optimize browsing speed
How can you BEST reflect expert opinions in your research that support your opinions on a topic? A. Accurately describe your opinions based on your influences. B. Provide a list of documents that helped create your beliefs. C. Use a quotation as the main thesis or idea of your argument. D. Quote directly from the expert's words, citing the source. 72
D. Quote directly from the expert's words, citing the source.
Dorethea is a valued employee at the local veterinary clinic. She often asks her supervisor if he would pay for her to take a course that is related to her work at the clinic. Why does she have this expectation? A. The employer is required by law to make such investments. B. The employer has an interest in expanding her skill set. C. She likes to explore options so she might move on to something else. D. She enjoys learning but does not want to pay for it herself. 63
B. The employer has an interest in expanding her skill set.
Professional trade organizations, classes/seminars, trade shows, and trade publications are used by businesses to A. appeal to the general public. B. determine quantities to buy. C. obtain up-to-date information about the industry. D. set up an operating budget. 55
C. obtain up-to-date information about the industry.
Which of the following is most closely related to the "culture" of an organization? A. Workplace procedures B. Economic advantage C. Company values D. Competitive edge 47
C. Company values
Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated: A. creativity. B. efficiency. C. professionalism. D. big-picture thinking. 5
A. creativity.
What part of your speech sets the tone, gains trust, and gets the audience's attention? A. Supporting evidence B. Conclusion C. Introduction D. Non-verbal body language 33
C. Introduction