Supervision
What is the Workplace Department’s supervision success rate goal for FY25?
75%
When do new matches need to sign the Common Ground?
On the day they are matched!
*PM must enter this date when they sign the Common Ground!!
One of your Littles has been attending program consistently but just told you that she made the basketball team and will need to miss most programs during the season. What can you share with her to help her manage both commitments?
Program Commitment Letter
Which tab of the Case Manager Report will display my program attendance?
Your Caseload
What does “PVE” stand for?
Prior Volunteer Experience
In which tab of the Case Manager Report can you find your supervision success rate?
Your Metrics
As soon as a volunteer or client is accepted into a matched program, what needs to be added to their profile?
Dual Status! (Site Based-Waiting, Site Based Participant-Active)
Each program needs to have at least _ Bigs meetings each year.
3
Which report will show me if any clients on my caseload have been in process for over 100 days?
WMG Client Active Intakes
Where can I find the CFE Enrollment Manager assigned to any given Workplace Program?
“Workplace Mentoring Programs” MS List (“MS List” is acceptable)
After the initial check-in, guardian supervision is required every __ months.
6
When making a new match, which status needs to be closed the day before the match is made?
Site Based-Participant
A volunteer must be __ years of age to become a Big.
21
Where can I see if a vol has scheduled a training?
WMG Vol Active Intakes report-Acuity Training Date column
As soon as I finish facilitating a volunteer training, what do I do with the attendance list?
Send to Lauren B via email
When a new match is made, supervision must be completed with the Big, Little, and guardian within ___ of the match date?
2 weeks
What is the correct way to upload a Closure Report? Include the Innovative tab, Document Title, and Label.
Tab: Documents
Title: Closure Report (Match ID #)
Label: Closure Report
What needs to be included in every post-program summary sent to school coordinators?
What else should be included regularly?
Every program: Attendance list & any follow-up needed
Regularly: Mission moments & photos!
I should always enter a client and guardian’s demographic information into their profile as soon as I receive their application to make sure which column in my Case Manager Report stays blank?
Missing Profile Fields
Which tab of the BBBSNYC Center for Excellence report will show me the number of Bigs and Littles for each Workplace Program, as well as the number of participants in the pipeline?
WMG Big & Little Pipeline
What are 3 topics that should be covered in a client supervision note?
Well Being
Match & Program
Goals & School & Interests & Jobs & Programs
Any follow up needed
PM Discussion & Support
You receive a paper application from a client, scan it, and upload it into their profile. What is the correct label for this document and what should you do with the original? *must answer both parts of question correctly to earn points!
Label: “Document-Original”
Place it in Val’s folder and log it in the sign-in sheet.
What are ALL 5 of BBBS of NYC’s core values?
Put Youth First
Advance Diversity, Equity & Inclusion
Operate with Integrity
Engage with Empathy
Invest in Learning & Innovation
How can you tell if your volunteer missed their interview?
Your vol has missed their interview if the “interview date” is listed as a missing item in the “Vol Active Intake” report AND today’s date is after their scheduled interview.
Which tab of the BBBSNYC Center for Excellence report will show me all Vols in the pipeline for each program, and any application items they are missing?
WMG Vol Active Intake