Professional Behaviour
Your colleague is on their phone while customers wait. What’s the best way to handle it?
Serve the customer immediately, then politely remind your colleague privately to focus on service.
You’re in a café during a lunch rush with two staff away sick. What should you do?
Stay calm, focus on one task at a time, and ask your manager what to prioritise.
You show up to childcare work in leggings and a hoodie. Your supervisor reminds you of the dress code. What’s the correct response?
Thank them, apologise, and make sure you follow the dress code next shift.
A co-worker wants to skip a safety checklist on a construction site. What do you say?
“The checklist keeps us safe — I’d rather follow it than risk injury.”
Your friend asks for a “mates’ discount” without going through the till. What’s the best response?
Refuse politely and suggest they wait for a sale or use a loyalty program.
A teammate keeps dismissing everyone’s ideas.
How do you keep the group fair?
Encourage input from all team members and suggest a vote or supervisor’s input if needed.
You overhear colleagues gossiping and they invite you to join. What’s the best response?
Refuse politely and change the subject back to work.
You’re representing your company at a community meeting. How should you dress?
Neatly and professionally (e.g., collared shirt, trousers, closed-in shoes).
Your supervisor asks you to complete a repair you’ve never been trained for. What should you do?
Politely explain you haven’t been trained and ask for another task until they return.
You don’t show up for a shift and don’t tell your manager. How should you handle the follow-up meeting?
Apologise sincerely, acknowledge the impact, and promise to always notify them in future.
You post a workplace video on TikTok that embarrasses a colleague. What should you do?
Apologise, remove the video, and avoid posting workplace content without permission in future.
A customer collapses in-store and you don’t have first-aid training. What’s your first step?
Call 000 and alert a trained first-aider or manager immediately.
You’re about to present and notice a coffee stain on your shirt. What can you do?
Cover it if possible or acknowledge it briefly and focus on confidence in your speech.
Why is it dangerous to work outside your qualifications?
: It risks accidents, legal issues, and poor-quality work.
Which teacher is celebrating their birthday today?
It's Miss Gist!
Happy Birthday, Miss Gist!
A customer asks you to add an unfamiliar ingredient to their coffee. What should you do?
Politely check with a manager before making the drink to ensure safety and rules are followed.
An angry client is shouting about their bill. How do you respond?
Stay calm, acknowledge their frustration, and fetch the manager quickly.
our bus breaks down and you’ll be 25 minutes late. What should you do?
Contact work immediately, explain, give an ETA, and plan backup transport for the future.
In a high-risk environment, why is following WHS rules essential?
They protect everyone from injury, liability, and unsafe shortcuts.
What risks do you face if you engage in dishonest workplace behaviour?
Losing your job, damaging your reputation, or facing legal consequences.
Why is professionalism in communication so important at work?
It builds respect, avoids conflict, and ensures positive relationships with colleagues and customers.
Why is conflict management a key workplace skill?
It prevents escalation, maintains positive relationships, and ensures a productive environment.
You’ve been late twice this week. What should you do to rebuild trust with your manager?
Apologise sincerely and adjust your routine to ensure punctuality.
List three ways to show responsibility in a high-risk workplace.
Always wear PPE, follow procedures, and report hazards immediately.
Why is ethical decision-making important in building a career?
t builds long-term trust, respect, and career opportunities.