Soft Skills
What is one example of a soft skills that helps you communicate effectively with coworkers?
Any of the below: Listening, teamwork, respect
Define "hard skills"
Job related abilities you can be trained or tested on
Why is personal hygiene important at work?
Shows respect and professionalism
An employee listens carefully to a customer complaint
Communication
Why are soft skills often more important than hard skills in customer service jobs?
Anything similar to:
They affect how well you interact and build relationships.
Give an example of a hard skill needed in a healthcare career:
taking vitals, patient charting, first aid...anything similar
Give one example of how poor hygiene could affect your job performance
Coworkers avoid you, customers complain, etc.
A worker learns how to use a new machine
Technical training
Your coworker is constantly late and moody. Which soft skills are they lacking?
Any of the following:
Punctuality, attitude, professionalism
Why do employers look for both hard and soft skills during interviews?
They want capable and personable employees
What message does dressing professionally send to an employer or customer?
You're serious, responsible, and confident
An employee forgets deodorant for a week
poor hygiene
Give an example of a conflict at work and explain how you could use TWO skills to resolve it:
Communication and problem-solving
You're applying for a job in graphic design, list 3 hard skills that would make you stand out.
Adobe software, color theory, layout design, CAD class
Imagine you work in food service. List at least three appearance or hygiene expectations and explain why each matters
Clean uniform, hair tied back, handwashing-safety and presentation.
What is the most overlooked area of hygiene?
Nails