Workplace Rules
Why is it important to arrive to work on time?
So you are ready when your shift starts, To be seen as reliable and punctual
What should you say if you don't understand directions?
Can you explain that again?
Why is it important to keep your workspace organized?
So you can find things easily and work safely.
What should you say when a customer says thank you?
You're welcome!
You see a spill on the floor. What should you do?
Warn others and clean it safely or tell a supervisor.
What should you do if you need a day off?
Ask your supervisor or boss ahead of time.
How can you show a coworker you are listening?
Face them, pay attention, comment on what they are saying.
You have 10 minutes left on your break. Should you start a 20 min activity? Why?
No. Because you need to return to work on time.
A customer asks where the bathroom is. What should you do?
Give directions or ask someone who knows.
Your coworker is struggling with a task. What could you do?
Ask if they need help.
Why is it important to follow your workplaces break schedule?
So everyone gets their break on time, to show you respect your co-workers time
What should you do if your coworker is speaking and you have a question?
Wait for a pause then ask. (Do not interrupt them)
You have three tasks to complete. What could you use to help remember them?
A checklist or written list.
A customer asks a question you cannot answer. What should you do?
Ask a coworker or supervisor for help.
You are asked to lift a box that is too heavy. What should you do?
Ask a coworker for help or use proper equipment to lift it.
Why should you wear the right clothes for your job?
To be safe, look professional/presentable, follow dresscode
A coworker says something that upsets you. What can you do?
Stay calm and explain how you feel. Ask for help from a supervisor.
You are working on a task, but your coworkers keep distracting you. What should you do?
Politely tell them you need to focus on your work. Move your work station (if possible).
A customer is upset about waiting. What can you say?
"I'm sorry about the wait. Let me get some help."
You are working and begin to feel sick. What should you do?
Tell your supervisor, wear a mask.
You are running 15 minutes late, what should you do?
Call or message your boss/supervisor as soon as possible.
Your supervisor corrects a mistake you made. How should you respond?
Listen, ask questions, be calm, try to fix it.
You have 15 minutes left in your shift, but your task will take 30 minutes. What should you do?
Tell your supervisor and ask what is most important to complete.
A customer asks for something your workplace does not offer. What should you do?
Politely explain, offer other options, get supervisor/boss to explain.
Your supervisor asks you to do something you have never done before. What should you do?
Ask them to show you how to do it safely, Ask for more instructions.