First day on the job
Your shift starts at 9:00 a.m. When should you plan to arrive?
Arrive a little early, allowing time to check in and get ready.
our supervisor gives you directions. What should you do while listening?
Check with the supervisor and ask what to work on next.
What is one polite way to greet a coworker or customer?
Say “Good morning,” “Hello,” or another polite greeting.
What does workplace etiquette mean?
Workplace etiquette means using respectful and considerate behavior at work.
Your supervisor gives you feedback. What should you do first?
Listen calmly and make sure you understand the feedback.
You are unsure what clothes are right for your new job. What should you do?
Ask the supervisor or another appropriate workplace contact about the dress code.
You finish your task early. What is a professional next step?
Check with the supervisor and ask what to work on next.
A coworker disagrees with you. What is one respectful way to respond?
Listen without interrupting and respond calmly, even if you disagree.
You hear coworkers sharing gossip about someone who is not there. What is a professional choice?
Do not spread the gossip. Change the subject or return to work.
You make a mistake at work. What should you do next?
Tell the supervisor, take responsibility, and ask how to correct the mistake.
You arrive for your first shift. What are two helpful things to do before starting work?
Greet the supervisor, learn where to go, and listen for instructions.
You receive a task while already busy. What can you say to clarify which task is most urgent?
Ask, “I’m working on this task now. Which task should I finish first?”
A coworker’s comment bothers you. What could you say calmly to explain how you feel?
Use a respectful statement, such as: “I felt uncomfortable when that happened. Can we talk about it?”
Name two soft skills that can help you succeed at work.
Examples include communication, teamwork, reliability, problem-solving, and self-control.
After correcting a mistake, what can you do to help prevent it from happening again?
Review the correct steps, ask questions, or use a checklist if appropriate.
Your workplace has a dress code, but you do not understand one part. Who could you ask, and what could you say?
Ask a supervisor or designated contact, such as: “Could you explain what the dress code means for this role?”
You are unsure how to complete a task. What should you do before guessing?
Ask the supervisor or a trained coworker to explain or demonstrate the task.
You and a coworker cannot agree on how to handle a work task. What is a constructive next step?
Discuss the issue calmly and focus on the task. Ask a supervisor for help if needed.
Why is it important to protect a coworker’s privacy when workplace rumors are spreading?
You think you need more training to do a task safely or correctly. How can you advocate for yourself?
Clearly explain what training you need and ask for instruction before continuing.
You are running late because of an unexpected problem. What should you do as soon as you can?
Contact the supervisor promptly, explain that you may be late, and ask what to do next.
You have tried to complete a task, but you are still stuck. How can you ask for help clearly and responsibly?
Explain what you have tried, identify where you are stuck, and ask for specific guidance.
A disagreement continues after you have tried to talk respectfully. Who could help, and how can you describe the issue fairly?
Ask a supervisor or appropriate workplace contact for support. Describe what happened using specific, fair details.
Give an example of how good workplace etiquette can help a team work well together.
Example: Greeting coworkers and listening respectfully can build trust and make teamwork smoother.
Your supervisor gives feedback you do not understand. How can you respond respectfully and make sure you know what to improve?
Say, “Could you explain what I should do differently next time?” Then repeat the key steps to check your understanding.