Vocab
Follows employer established policies and procedures.
Following directions
Demonstrates personal safety skills.
Personal safety
What is a workplace hazard?
Your boss asked you to put together a new machine your cleaning company is going to use. There is an instruction manual and lot of pieces, some of them are labeled and others not. How do you go about putting it together?
Read the full instruction manual (and/or get help reviewing the instructions in detail if needed) before starting to put the machine together.
What is one thing the minions did wrong in the Orientation Day video?
Several examples
This could include but is not limited to: prohibition of illegal activities/smoking/drinking/foul language/discrimination/harassment, confidentiality, procedures for calling in sick, expected dress and performance, punctuality, etc.
Code of conduct
Completes assigned tasks prior to the expected target date.
Meeting deadlines
What is one example of a workplace hazard we identified if you're working in a kitchen?
You are a manager at a busy restaurant. The restaurant has a customer who is angry that their food was cold (even though they ate all the food) and they are upset with their waiter/waitresses "attitude." How would you handle this employee?
Have a one-on-one meeting with the employee to hear their side of the story and ensure that the employee is trained on good customer service skills.
What is one thing Flash, the sloth, could have done better to improve his customer service?
Comprehends the oversight necessary to successfully lead others to accomplish the goals outlined by the employer.
Managing others
Responds quickly to the needs of customers and achieves customer satisfaction.
Customer service
What is one hazard we identified if you're working outdoors?
sharp tools, hot sun, chemicals, poison ivy, heavy lifting, bending, uneven ground, vehicles, lawn mowers or trimmers.
True or False: If a customer complains, an employee should always apologize, regardless of whether the fault was theirs or not.
True
What was one of the five tips given for the first week of work?
1. Establish your routine early.
2. Be prepared to learn a lot.
3. Ask questions.
4. Ask for feedback.
5. Be flexible.
What is grit?
Proves tenacity, resilience and firmness in character in fast-paced, often ambiguous environments.
Identifies, leverages, and distributes money and materials effectively and efficiently.
Resource allocation
What is one hazard we identified if you're working in a warehouse setting?
bending over, box cutter, reaching, stress, moving equipment, lifting, pushing, crowded spaces, machinery, forklift, falling boxes, fast pace, slippery floors.
Your boss gave you a budget of $500 to buy food for the staff at an upcoming meeting tomorrow, and you're really busy at work right now. You do research and learn you can order food online at everyone's favorite restaurant for $600. You also learn that you can order the same amount of food at another restaurant for $350, but you'll need to go over to the restaurant to order everything in person, and it means you won't have enough time in the regular work day to order the food and meet your deadlines. What should you do?
Take time to order from the less expensive restaurant, and ask for help from your boss or a coworker or stay late to finish your work.
What is one way someone could establish their routine for a new job?
Pick out their outfit ahead of time, drive to the location to make sure you know where you're going and how long it will take, practice getting up early, etc.
Give one vocab word and its definition from a previous week.
Many choices
What is one reason knowing your learning style or the learning styles of others is important?
It helps you communicate how you learn best, it can help you better teach others, it can help you adapt tasks, etc.
What would be a workplace hazard for working in construction?
Your company's code of conduct states, "You are expected to be at your workstation at the beginning of each business day. If you are delayed, you must call your immediate supervisor to state the reason for the delay. In the event your immediate supervisor is unavailable, you must speak with another manager." It's 8:00am, the same time you're expected to be at work. You had trouble starting your car this morning, and you're going to be 30 minutes late. Your supervisor usually arrives at 8:30am, so they'll get there right when you do. What do you do to be sure you're following company policy about delays?
Call your company and leave a message for your supervisor letting them know you'll be late because of car trouble. Then, also call another manager who's already there to let them know you'll be late because of car trouble too.
Bring pen and paper to take notes, do research ahead of time, ask questions, etc.