Personal Space
Based on the circles of friendships, what level of touching can be used for helpers?
fist bump, high five
Name 3 topics to talk about in the breakroom.
You are in the breakroom and want to chat with coworkers. What are 3 ways you can tell if they want to chat?
It is the morning of your shift and you test positive for covid, what do you do?
Name a topic to speak about with a customer you are ringing up
How can you tell if someone is inviting you into their personal space?
A customer you are ringing up asks what your address is and wants to add you on facebook? What do you do?
A coworker asks about who you are voting for in the next election? Is this a workplace topic? What do you say?
You are already on your way to work and realise the tram is running 20 minutes late. What do you do?
Name a topic to speak about with a customer you are ringing up
A family member comes into the store while you are busy working and wants to chat about the weekend. What do you say?
You ask a coworker what religion they believe in. Is this a workplace topic?
Name 3 strategies you can use to make sure are on time to work?
Name a topic to speak about with a customer you are ringing up
Based on the circle of friends, what level of touching would be best for a customer.
Wave
Can we make jokes at work? If so, what kind?
A coworker asks you about your salary. What can you say?
Your nephew's birthday is in a month and falls on a work day. How much notice do you give your manager?
You accidentally give a customer the wrong change and now they are yelling at you. What do you do?
You are ringing up a customer and they invade your personal space (get in face). What should you say/do?
A customer you are ringing up is having a deep conversation with you, but the queue is very long. How can you end the conversation?
Your boss yells at you in front of customers? What do you do/say to advocate for yourself?
You notice a customer stealing. What do you do?