Social Skills
What is a good way to start a conversation with a coworker?
Ask about their day or a shared interest
What should you do if you are going to be late for work or an appointment?
Call or message your supervisor as soon as possible
What is a resume?
A document that lists your work experience, education, and skills.
What is the most important thing to remember when helping a customer?
Be polite and listen to their needs.
What is a budget?
A plan for how to spend and save your money.
How should you respond if someone gives you a compliment at work?
Say "Thank you" and smile
What is the best way to handle a disagreement with a coworker or your peer in CDS?
Discuss it calmly and respectfully or ask a supervisor for help if needed
Why is it important to have good time management skills?
It helps you complete tasks efficiently and meet deadlines.
How can you make a customer feel valued?
Greet them warmly and thank them for their business.
Why is it important to save money?
To be prepared for emergencies and future expenses
What is an appropriate way to greet someone in a professional setting?
A handshake and saying "Hello" or "Nice to meet you"
Why is it important to be on time for meetings?
It shows respect for others' time and helps the meeting run smoothly
What is the purpose of a cover letter?
To introduce yourself and explain why you are a good fit for the job.
What should you do if a customer is unhappy?
Apologize and try to resolve the issue.
What is a paycheck?
Money you receive for the work you do.
If you don't understand something a coworker says, what should you do?
Politely ask them to repeat of explain it
What should you do if you finish your work early?
Ask your supervisor if there is anything else you can help with
What should you do if you make a mistake at work?
Admit the mistake, apologize, and try to fix it.
Why is it important to know your company’s products or services?
To provide accurate information and help customers effectively.
How can you keep track of your spending?
Use a notebook, app, or spreadsheet to record expenses.
How can you show that you are listening to someone?
Make eye contact, nod, and respond appropriately
How can you show respect for coworkers from different backgrounds?
Be open-minded and avoid making assumptions.
How can you improve your skills for a job?
Take courses, attend workshops, and practice regularly.
How can you handle a difficult customer?
Stay calm, listen to their concerns, and find a solution.
What is a bank account used for?
To safely store your money and manage your finances.