The Job Search
On the Clock
Following Directions
Problem Solving
Communication in the Workplace
100

You submit this document to an employer that lists your education, skills, and work history.

What is a resume?

100

The time you are scheduled to be at work.

What is a shift?

100

Following the rules and procedures of your workplace shows this quality.

What is compliance?

100

To make a decision or come to a conclusion after thinking about something.

What is to determine?

100

Speaking clearly, confidently, and in a way that is easy to understand.

What is articulation?

200

This is the first step you take when you're interested in a job. You can do this in person or online.

What is to apply?

200

The rate of pay you earn for each hour you work.

What is a wage?

200

The ability to be on time and reliable, and to follow through on your commitments.

What is responsibility?

200

This is the ability to take action or make decisions without being told exactly what to do.

What is initiative?

200

Your coworkers might need you to do this for them if they don't understand something you said.

What is to clarify?

300

This is a short, formal letter that you send with your resume to introduce yourself and express interest in a specific job.

What is a cover letter?

300

This is the person you report to and who is responsible for managing you and your team.

What is a supervisor?

300

This is the quality of being able to work with others to achieve a common goal.

What is teamwork?

300

When a customer is upset or unhappy with a product or service, they might have this.

What is a complaint?


300

The nonverbal signals, like facial expressions and body language, that you use to communicate.

What is body language?

400

This is the conversation you have with an employer to discuss your qualifications for a job.

What is an interview?

400

When you complete a task or project, you are said to have met this.

What is a deadline?

400

This refers to the expectations and rules about how you should dress and present yourself at work.

What is a dress code?

400

The process of figuring out what is wrong and how to fix it.

What is troubleshooting?

400

Sending an email or a formal memo to get information to many people at once is an example of this kind of communication.

What is written communication?

500

A person who can speak positively about your skills, character, and work ethic. You might list them on your resume or application.

What is a reference?

500

A formal review of your work performance, often done once or twice a year.

What is a performance review or evaluation?

500

This is the ability to understand and respond to the thoughts and feelings of your coworkers and customers.

What is empathy?

500

The ability to adjust to new situations, tasks, or changes at work.

What is adaptability or being flexible?

500

The ability to listen carefully to what others are saying and understand their message.

What is active listening?

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