Workspace Tools
What is the name for the intenal tool for copying Layout and Workspace from one account to another?
SpaceTraveller
Portfolio Tracker Isn’t Available With Your Current Subscription, error
Entitlement issue resolved by contacting AM (08805413)
This keyboard command will show you all commands in Refinitiv Workspace.
Ctrl + Shift + C
RWS is qualified with what authenticated proxy?
Squid
Where can you find a list of RWS support tools?
In connectiv under Refinitiv Workspace Support Tools
A user is unable to launch RWS Desktop, but Web works without issues
Uninstall/Re-install resolved (08422990)
What device provides real-time data and stream news headlines to clients?
Edge Device
Due to stability concerns currently, who are the AMERS contacts for SpaceTraveller?
Ty Domingo, Kerry Lytle, Luke Pulley
Why would a user not be able to reconnect to Refinitiv Messenger after signing in on a mobile device?
Messenger tried to reconnect with the initial password the system generated. (08410397)
What does AAA stand for regarding RWS?
Authentication, Authorization, Administration
When generating logs for the Network Monitoring Tool, where do they end up at?
The same folder as the rest of the Workspace logs
How would you clear the "Remember Me" portion of logging in to RWS?
%LOCALAPPDATA%\Refinitiv\Refinitiv Workspace\RefinitivWorkspace.exe --clearRememberMe (08857315)
How do you force students from Eikon to RWS?
Done by the client on MyRefinitiv
What three ways can RWS be deployed?
Refinitiv hosted, Refinitiv managed, Customer managed
What is the command to run the Network Monitoring Tool for Refinitiv Workspace?
"RefinitivWorkspace.exe --web-logger"
Error: The application was unable to start correctly. Click OK to close the application. Issue: Some start up settings are missing from the user profile.
Additional Information:
- Default log shows configuration download failed
- Fiddler Log was taken and shows “Your credentials could not be authenticated” from the company’s network
User was setup on the default connection (internet). Once updated to the correct private connection the issue was resolved. (08296792)
What are three ways to filter news articles?
The search bar, Topics drop down, and the Filter button
A single Edge Device can support up to how many users?
Up to 200 users.