Revenue Cycle
Who presented the RCM Lunch & Learn?
Doug Story and Anya Mehta
Who presented the ERP Lunch & Learn?
Jordan Peppin and Elliot Carl
Who presented the IT Advisory Lunch & Learn?
Abby Mishory and Mike Joyce
Who presented for Managed Services?
Conyers Poole, Dani Voss, Kristin Costanzo
Improves provider efficiency
PES
A claim is submitted but the payer refuses payment. This is called a ?
Denial
Name 2 Services ERP offers clients
ERP Strategy (Benefits analysis, selections, assessments), Client-side implementation, full implementation
Epic is an example of this type of healthcare technology
Electronic Health Records (EHR)
One primary goal of Managed Services is to help organizations improve performance while reducing this
Operational Costs
Reducing denials and improving collections
Revenue Cycle Management
AR stands for this key revenue cycle metric
Accounts Receivable
Name the 3 Vendors ERP works with
Oracle, UKG, Workday
This is the process of evaluating an organization’s application portfolio to reduce redundancy, optimize costs, and better align systems to business needs.
Unlike traditional consulting, Managed Services assumes this for the client
Ongoing Operational Ownership
A health system has data in 14 different systems, leadership doesn't trust reporting, and executives want a single source of truth
Data & AI
This step is required by many insurance companies before specific procedures can occur
Prior Authorization
What does SKU stand for?
Stock Keeping Unit
Name 2 of the 3 responsibilities of Focus Groups
Confirm all current applications have been captured, provide timing considerations, provide rationalization recommendations
Name the 3 pillars of Managed Services
People, Process, Technology
An organization needs training, readiness assessments, cutover planning, and go-live support
IT Advisory
A health system has rising denials, increasing AR days, and delays in obtaining authorizations. Name two revenue cycle areas that should be reviewed.
Patient Access and Denials Management
Name 3 Workday Products
Human Capital Management, Financial Management, Workday Adaptive Planning, Spend Management, Talent Management, Payroll and Workforce Management, Analytics and Reporting, Student, Professional Services Automation, Platform and Product Extensions, Workday Peakon Employee Voice, Workday VNDLY
Name 3 Application types
Clinical, Cybersecurity, ERP/Business, IT Infrastructure, Revenue Cycle, Facilities
What is an example of RCMS using AI in client work?
AI Agentic Voice at PIH
A health system is:
Name at least 3 workstreams that should be involved.
Revenue Cycle, Data & AI, Labor Optimization, PES, or IT Advisory