WOH 1
What are the benefits of a WOH member?
5 points per every eligible $1 spent
Complimentary 12pm checkout (this property only) based on availability.
What is World of Hyatt?
World of Hyatt, Hyatt’s global loyalty program, puts Hyatt’s purpose into action. It allows us to show our members how much we care for them to be their best. World of Hyatt offers our members more benefits, more opportunities to earn rewards and more ways to engage with Hyatt.
Do memberships ever expire? If so, when?
To encourage active participation in our loyalty program, all members must record activity within a 24-month period to keep their current point balance. If activity is not recorded, members will forfeit their points.
True or False? Employees can become World of Hyatt members
True!
You will not receive points on the rate when using any of the Hyatt discounted rates but will earn points on eligible incidentals!
What are 2 in-hotel benefits for being a Discoverist member?
2 pm late checkout
Best room within room type booked.
What are some examples of ineligible rates? Name 3
Spa, any other brand outlets, Alcohol, taxes, gratuities
Name some eligible incidentals. (3)
Eligible room and tax
resort fee
Hyatt owned restaurants/outlets
True or False? Members will earn points on resort fee?
What is the resort fee and what does it include?
True.
What are incidental charges?
Any postings to a bill other than room, tax, and fees.
In your own words, How would you address someone that you were trying to sign up for the World of Hyatt Program? How would you "sell" the incredible benefits?
Mr. Barron I see that you are not a Wold of Hyatt member with us. Our members earn 5 points per every eligible dollar that they spend and you can use those to earn free nights with Hyatt. All I need is your email to sign you up, would you like to join?
What are 2 in-hotel benefits of an Explorist?
2PM checkout
Best room available, excluding suites upon availability.
A member can earn points for up to how many rooms during one time frame (when paying an eligible rate.
3
True or False. Members can earn points on their rate when booking through a third party.
Does everyone know what a third party is?
False.
At check out what can members use their points for, given that they have enough points.
Eligible incidentals
True or False? Members will receive points on paying the Service charge?
What is the service charge and who does it go to?
False
When are resort fees waived for all membership tiers?
When using a free night award.
What must we receive from the guest to them up for WOH?
Valid email
Name 3 in-hotel benefits of a Globalist?
4PM late checkout
Upgrade to a standard suite based on availability.
Complimentary Grand Club access
How many points does an associate get for every WOH signup?
1 Associate Rewards point is equivalent to $1 USD with
Associate Rewards points redeemable for a variety of rewards
such as an iPad mini, kitchen appliances, electronics, laptops,
recreational equipment and designer jewelry.
Sometimes they do double point promotions so 1 sign up would get you $2!
Name 3 things that members can redeem their points for?
Free nights
Club Access
Suite upgrades
How many base points must you accumulate to become a lifetime globalist?
1,000,000 1 MILLION!
What is the difference between base points and bonus points?
Base points are earned per every eligible $1 spent. Bonus points are earned as percentage bonuses (depending on status), points earned on WOH credit card, points earned on promotional offers.
Only base points count to increasing your status!
Why is it important to have a guest agree first to signing up for WOH rather than signing them up if they already have an email on file?
We have to respect our guest information. This ties along with the privacy and information security policies. Essentially we cannot take our guest's information and "sell or give" it to another company.
Resort fees will always be waive for which membership tiers?
Globalist, Lifetime Globalists, Courtesy Card Holders