Famous Quality Gurus
This Quality Guru is known as the father of SPC
Who is Walter Shewhart
This statement drives the mission of Thermo Fisher's commitment to Quality
What is the Quality Policy
This type of bar graph is commonly used to show frequency distributions, or how often each different value in a set of data occurs
What is a histogram
This type of audit is performed by Thermo Fisher colleagues to another Thermo Fisher site to ensure compliance to processes and procedures
What is an internal audit
This document follows the manufacturing process and requires operators to record data upon completing tasks
What is a batch record/master formula
This Quality Guru is know as the father of Quality
Who is Edward Deming
This standard ensures adherence to quality standards
What is ISO
A simple root cause analysis tool that involves repeatedly asking questions to drill down to a root cause
What is the 5-why or why-why
This type of audit is completed by an external source to ensure compliance to processes and procedures
What is an ISO audit or external audit
This Japanese term refers to the philosophy of continuous improvement in manufacturing settings. These events typically take place over 3-5 days.
What is Kaizen
This Quality Guru developed a trilogy consisting of QC, Quality Planning, and Quality Improvement
Who is Joseph Juran
An exam / program designed to demonstrate the understanding the principles of quality
What is the CQE (Certified Quality Engineer)
A statistical approach to an experiment in which different variables are tested
What is design of experiments (DOE)
This type of audit involves a customer coming to review a specific product line
What is a customer audit
This metric measures the percentage of products that meet quality standards without any nonconformities
What is right the first time (RFT)
This Quality Guru has a commonly used RCA tool named after them
Who is Kaoru Ishikawa
A Thermo Fisher specific program that encourages colleagues to take personal ownership for Quality
What is Making Quality Personal (MQP)
This type of chart studies how a process changes over time. It also compares data to control limits.
What is a control chart
This document summarizes any audit findings/nonconformance's
What is an audit report
This visual tool maps out the flow of materials and information in a manufacturing process to identify waste
What is Value Stream Mapping
This Quality Guru promoted the concept of "zero defects" and defined quality as conformance to requirements
Who is Philip Crosby
This metric is measures the total costs that arise from not creating a quality product (includes scrap, returns, complaints)
What is Cost of Poor Quality (COPQ)
This method uses a structured approach to problem-solving and continuous improvement, often associated with Six Sigma.
What is DMAIC (Define, Measure, Analyze, Improve, Control)
This document is commonly asked for in audits and outlines the organizations quality policy and objectives
What is the Quality Manual
A systematic approach used to identify potential failure points in a process and determine what their effects are to product quality
What is Failure Mode and Effects Analysis (FMEA)