It's the Final Countdown
One Man's Trash
The Roof is on Fire
Misc (Not Necessarily Debris)
100
The non-renewal was scheduled 9 months ago, the policy renews next month, and the insured just asked for an extension due to bad weather. Would you grant an extension?
Extension not granted, 9 months is enough time to have other seasons/weather that would allow for remedies to be completed.
100
The insured sent in pictures...of a different area. Would you accept this remedy?
Not accepted, request photos showing the same area/angle to confirm it has been remedied.
100
The insured mentioned shingles have been recently replaced. Provided photo showing new roof.
Would you accept this remedy?
Yeah, no.
100
The insured sends in remedy photos for advisory recs. What do we need to do in this instance?
Nothing. Cool, good job insured.
200
The NI did not believe the supply line to the toilet was "below average condition".
CHRP pic vs. Insured pic:
Would you dispute the hazard/accept remedy?
No, remedy not accepted as image reinforces the hazard.
200
We set the policy up to NR due to a "steps without railing" hazard. SA360 advised of the below picture, present within the inspection report. Would you dispute this hazard?
Yes, as the steps/stoop are less than 36in (3ft) in height, we do not need to pursue for it.
200
Insured mentioned roof has been washed and provided photo
Inspection photo vs. Insured photo:
Would you accept this remedy?
No, there is still plant debris visible on the shingles.
200
The insured sends in proof of remedy for all hazards, but while reviewing you notice a new major hazard within the remedy photos that was not pictured in inspection photos. What would you do?
Accept the remedy for current hazards and retain the policy, pursue any additional hazards next term.
300
The agent provided a work order for a roof and interior remedy, but did not provide proof of payment or photos showing job completion.
Would you accept this documentation?
No, documentation does not provide proof of payment or remedy completion.
300
We are pursuing non-renewal for damaged siding, and the agent sent us remedy photos. Would you accept this remedy?
Inspection photo vs. Remedy photo:
Not reaaaaally.
While the stucco has been repaired, we need additional information as to what the gap is - is there a barrier to prevent water intrusion and pests?
300
The agent provided receipt for roof replacement. Would you accept this documentation for roof replacement?
Yes, correct address, paid in full, correct job description indicating roof was replaced
300
The siding on the shed was rotting. The insured sent in pictures showing the shed had been removed. Would you accept this remedy?
Yes, if the picture is showing the same area.
400
Hazard: Deterioration, cracks, gaps, or holes in continuous masonry foundation
Remedy: Photo plus the agent explained the insured had the foundation inspected and they were advised no concerns after this repair. 
Would you accept this remedy?
Yes, the cracks have been repaired, and no further concerns were found.
400
The following areas were called out for miscellaneous debris:
The agent sent in the following remedy photo:
Would you accept this remedy?
No, we need to confirm the other area has also been cleared.
400
The agent provided a paid invoice with matching address for a 2024 roof year. Would you accept this documentation?
Yes, but would update roof year to 2022.
400
When trying to confirm the roof year for a ROOFVAL ticket, the agent advised they were unable to get a seller's disclosure or other docs. Instead, they provided this letter from a realtor/ investment firm. Would you accept this documentation for roof replacement?
No, this is not sufficient/valid proof.
500
The following hazards were sent out September 2025 in New Hampshire:
- Curling or clawed shingles
- Missing shingles
- Plant growth on the roof surface
In February, the agent advised the following:
"NI is requesting an extension until May. They currently have a foot of snow. NH typically doesn't thaw until April, and it can take a month to get a contractor on site."
Account:
Home - 9 terms - no claims/ prior losses
Auto - 21 terms - no claims, one MV in 2021
Motorcycle - 11 terms - no claims
The rest of the home is in great shape.
The policy renews on 03/23/2026.
Would you grant an extension?
Yes - multiline, minimal activity, decent tenure. All hazards are roof-related, rest of the property is in great shape. Remedy/ NR info sent in fall and winter respectively, difficult time for roof remedy in NH due to weather.
500
WARNING - This is a 2-PART QUESTION!
The first image shows a hazard we are pursuing non-renewal for. The second image is a remedy photo. What is the original hazard; and would you accept this remedy?
The presence of the duct tape indicates there is a leak in the plumbing. As the plumbing was replaced, the remedy is accepted.
500
Documentation was needed to verify a 2024 Roof Renovation Year. The agent provided the following documentation. Would you accept this documentation for Roof Year?
No, Docs are for roof repair and maintenance, not roof replacement
500
During a ROOFVAL ticket, the agent provided the following Seller's Disclosure document tp verify a roof renovation year of 2021. Would you accept this documentation?
Yes - signed, dates match, address matches, full replacement confirmed.