WPDO Jeopardy

Customer Service

100

This percentage is the current benchmark for contact in 3. 

76%

200

This team is currently leading tNPS for January at 100% led by a fearless leader who loves squirrels. 

Team Ross

300

This percentage is the current benchmark for calls answered live. 

40%

400

This individual currently has 100% tNPS with 4 surveys this month. They have also been to 45 states!

Alex McClain

500

For Service Reimagined, we measure service as it ties to these three "E's".

Ease, Empathy, and Expertise

Compliance

100

This letter is owed in AZ within 15 business days from receipt of proofs if payment has not been made on the 1st party exposure.

Delay letter

200

This individual had the highest compliance attributes reviewed in 2024 with 96% accuracy. They also attended ministry school for a year and got to live in Turkey.

Sarah Hernandez

300

A copy of this document should be provided to every vehicle owner after payment is issued.

Appraisal / Evaluation / Estimate

400

This compliance attribute requires us to communicate all applicable coverages, endorsements, and policy provisions to the insured.

Coverage explanation

500

In CA, a 1st party full or partial denial must be communicated via this method.

Written communication

Hartford Facts

100

This is the year The Hartford was founded.

1810

200

This Hartford Behaviors is at the top, indicating it's priority to everything we do.

Customer First

300

The Hartford has this number of Employee Resource Groups.

Nine

400

This is our mascot's name.

Larry

500

This is awarded to individuals that make an active contribution towards training in support of our DEI culture.

Ally Badges

Did you know?

100

This individual on Team DeGuzman says their favorite band is Matchbox Twenty and Rob Thomas is "the love of their life".

LaShanda Turner

200

This individual on Team Ross was named after an American R&B singer known for the hit "No More Lies".

Michel'le Nevarez

300

This individual on Team Kirkman says their favorite condiment is peanut butter.

Kyandra Smith

400

This individual on Team Aldridge is a painter.

Dillon Burks

500

This individual on Team Foster has crowd surfed.

Michael LeBlanc

Super Bowl

100

The Super Bowl is the second-highest food consumption date following this major US holiday.

Thanksgiving

200

This team ties the New England Patriots with the most Super Bowl wins.

Pittsburgh Steelers

300

Halftime performer Kendrick Lamar was inspired to venture into music after seeing 2Pac and Dr. Dre shooting a music video for this song. 

California Love

400

This is the mascot for the Kansas City Chiefs.

KC Wolf

500

This is the name of the Philadelphia Eagles' signature fight song.

Fly, Eagles Fly