Philosophy
A framework for thinking and working differently
What is the Work Prioritization Strategy
The Page where claim specialist land when accessing CHIP from the Desktop
What is the Overview Page
CHIP tab where you can see where each claim falls across the claim lifecycles
What is Claim Lifecycle
These are the main categories of items you will see on the CHIP Calendar.
What are demands, CHIP tasks*, and key litigation dates?
*CHIP tasks that display on the calendar include Calendars, File Notes, and CR Activities
This is how far out you can set a Default Calendar based on the Common Calendaring Guidelines for 3rd Party claims.
What is either 2 years or 60 days prior to the SOL, whichever is sooner?
Working holistically to move claims forward through the lifecycle and moving away from Task SLO focus
DAILY DOUBLE!!
Where can you find the Injury Work Prioritizaion Strategy?
What is SFNet Injury Resources?
You'll find these claims in the Evaluation Phase of COL Lifecycle.
What are Open/Reopen COL where liability has been established, an injury COL has been opened and tiered, and no offer has been made?
Use this field to identify claims you have not accessed for a period of time and may need your review
What is the CHIP Last Reviewed Date
This is one of the objectives of working in the Other Lifecycle Phase.
What is identifying claims that can be closed or reassigned.
New Claims, Phone Messages and ECC are example of what?
What is customer facing Tasks
What Tasks Categories in CHIP are the most important according to the WPS?
All Customer facing tasks
This COL Lifecycle phase will tell you whether or not you have authority on file, and other helpful details, like last demand and last offer.
What is COL Lifecycle - Negotiation?
Maintaining your open litigation claims in this application will provide benefits to you in CHIP
What is Litigation Details
These are a few of the data points in COL Lifecycle - Investigation that will help you prioritize work and improve liability cycle times.
What are DOL, 3PET scenario, PR, RS, Last Review Date?
How was the WPS Strategy developed?
Injury claim specialist tested several different strategies to determine the best strategy for the Injury Segment and Tiers
This is how often the WPS instructs you to review claims in your investigation lifecycle?
What is daily
Claims where all injury COL(s) are PD, CWP, or OIE will fall into this phase of the claim lifecycle.
What is the Other lifecycle phase?
This is how you enable OOO functionality in the Calendar Page.
What is by updating OOO in Org Entity Search?
(Functionality migrating to CHIP in Feb!!)
This is one of the ways you can effectively filter for claims in the Negotiation Lifecycle phase.
What is filtering by claims where the demand and offer are within $5,000.
Japanese term that describes the stages of learning to mastery.
What is Shu Ha Ri
The number of days in which you should target to complete your claim investigation
What is 5 days or less
This COL Lifecycle page will tell you whether or not there is a PR on file.
What is COL Lifecycle - Investigation?
The Prompt Offer Insight is designed to quickly move claims through these phases of the claims lifecycle.
What are Evaluation and Negotiation?
DAILY DOUBLE!!!
Reviewing CHIP for these items will best position you to know your inventory, and prioritize your day.
What are High Priority Task Work (CFT's), Demands, Claim Insights, and Relative Status of the Inventory across the Lifecycle Phases?