What Am I Looking For?
The caller reaches us, and the dealer is Windows by Anderson, but the customer is looking to update their Windows software.
What is Wrong Service?
Jack Bauer does not own the property.
What is Not Homeowner?
You are talking to a customer about the services we offer and the call just disconnects with no indication from caller that they are disconnecting.
What is Not Interested Hang up?
Mr. Cooper wants help hanging his windows. You transfer Mr. Cooper to a referral service because no handyman dealers were available.
What is Home Advisors?
Jon calls you because he is testing a script.
What is Test/Training Call?
On an Inbound Keyword Connects call, the caller says they were trying to call Wells Fargo.
What is Wrong Number?
Harriet Winslow tells you that she never filled out an online form.
Kurt Angle used his Best Pick Reports Guidebook to call A-1 Plumbing but they are not accepting new customers right now so you use the BPR Website for find and transfer him to All American Plumbing.
What is Call transferred to BPR/ FSR contractor?
Steve Urkel has no idea why he has been connected to you on an inbound affiliate call.
What is Inbound Invalid Referral?
You receive a call through 33 Mile Radius 99999 queue and the message says that the number is no longer in service.
What is Disconnected Line/Bad Number?
Mr. Banks hangs up after you introduce yourself.
What is Not Interested - Hang Up?
Tim "The Tool Man" Taylor is looking to get a job with Gutter Helmet.
What is "Not Qualififed"
Jeff Hardy is transferred to Bath Planet after you have confirmed that his project meets the qualifications for a good lead.
What is a Billable Call Transferred?
The customer calls and states they are looking for a free government grant program to install all their windows.
What is Government Grants/ Free Programs?
Sophia Petrillo asks that you "take her off the list".
What is Not Interested - Dead Lead?
Mrs. Gold is insistent on seeing a Bath Fitter showroom.
What is Not Interested - Rehash?
You receive a call that repeats "Baby Shark"
What is SPAM?
After attempting to transfer Dusty Rhodes to Mad City Windows for his windows project, you get Mad City's voicemail and leave all of the pertinent information on the voicemail.
What is a Billable Call Not Transferred?
Olivia Pope is calling because she needs to reschedule her apointment she has set for tomorrow with Gutter Helmet?
What is Service-Existing Customer?
Dr. Rainbow Johnson tells you to put her on the Do Not Call list.
What is Do Not Call List?
Dr. Quinn only speaks French. There is nobody as home that speaks English.
What is Foreign Language/Language Barrier?
Thor Odinson is calling Gutter Helmet of California but lives on Asgard.
What is No Active Contractor?
The caller is looking for roof repair and you transfer the caller to Home Advisor.
What is Home Advisor?
Your caller has Gutter Helmet installed on their home and it is leaking.
What is Service-Existing Customer?
Annalise Keating asks you to call her back next week to discuss her Kitchen project.
What is Answering Machine/Left Message?