Legacy Occupy/Options
Under what circumstances can an Owner request to book their Legacy Week reservations 13 months in advance?
When booking consecutive or concurrent reservations using two or more deeded weeks.
KA: Legacy Week Booking Timeframe
What is the title of the Knowledge Article that houses the information on booking windows for reservations using Club Points?
Club Points Booking Timeframe.
What is the cluster code used for booking a Hotels and Luxury Residences reservation in EMPOWER?
E9X
KA: Hotels and Luxury Residences Booking Procedure
What is the code you enter into the Property Specific Codes in EMPOWER for a Resort Credit?
XC
KA: Resort Credit Booking Procedure
What should a Vacation Ownership Advisor do if an Owner would like to change their deed?
Check to see if there is an active loan in Associate Console. If there's no active loan, submit a request via a case in ADAPT to have a transfer packet sent to the Owner.
KA: Owner Modifications Transfer Packet Request
Changes that involve adding/removing names, service fields, guest requests, etc. are subject to the Legacy cancelation policy.
False
KA: Legacy Occupy Cancel/Change Policy
What happens to the Club Points when an Owner cancels a reservation booked using Club Points and the check-in date is less than 61 days away?
Club Points go into a Holding Account
KA : Club Points Occupy Cancel Policy
Where is the Cruise request form located?
Compass via the link in Knowledge
KA: Cruise Booking Procedure
What is the minimum amount of Club Points that can be redeemed for airline miles?
500 Club Points
KA: Airline Miles General Information
What can you offer an Owner when there is no more availability left in their season?
Replacement Usage
KA: Replacement Usage Procedure
Can a lock-off reservation be placed for a Request First?
Yes
KA: Legacy Request First
What is the title of the Knowledge Article that contains the Banking Deadline Calculator?
KA:
Bank Club Points Guidelines
When assisting an Owner with a guided tour, before conferencing the call with Collette, what two things need to be checked in the Owner's account?
The Owner’s OBL, and that the Owner has enough Club Points to book the guided tour.
KA:Guided Tours Booking Procedure
The Owner's email address must be current to receive the car rental e-certificate.
True
KA: Avis and Budget Booking Procedure
How long will it take for an External Exchange Credit to be placed in the Owner’s Interval
4 to 6 weeks
KA:External Exchange Credit (EEC) Procedure
Which command code is used to add a reservation back into Universe?
RA
KA: Modify Reservation No Availability
How many Marriott Bonvoy points does each Trust Club Point trade for?
1 Club Points trades for 40 Marriott Bonvoy points.
KA: Trade for Marriott Bonvoy Points Conversion Ratios Using Club Points.
Which Owner benefit levels can book with Villas of Distinction?
Executive, Presidential, and Chairman’s Club
KA: Villas Of Distinction General Information
When an Owner confirms a travel insurance policy, how many days do they have to cancel the policy?
21 Days
KA: Travel Insurance Policy Information
When searching for a reservation in Empower, which comment will the reservation show in the notes indicating that it is a Club Points reservation?
MVC exchange
The Split Usage option may be combined with the Lock-Off option.
False
KA: Daily and Split Usage
When booking a Club Points occupy reservation, how many minutes can inventory be held for?
15 minutes
KA:Make a Club Points Occupy Reservation
Club Points in a Holding Account can be used for Golf Certificates.
False
KA: Holding Account
Dining credits are available at resorts at which location?
Hilton Head Island, SC
KA: Dining and Ticket Credit General Information
What must you do before transferring a call to Resolution Services?
Open a case, post notes to the feed, and link inventory.
KA: TMVC Transfer an Escalated Call to a Supervisor