"I'm not sure when I signed up for this, but I'm not interested in this service. Is there any way I can cancel this and get a refund?"
What is: Account/Billing > Cancellation > Not Interested > Cancelled
100
"I just finished 'American Gods' by Neil Gaiman. That audiobook was amazing! Can you recommend something else that has a full cast of performers like that one?"
What is: Content > Book recommendation
100
"Where can I find my Stats & Badges in the Audible for Android app?"
What is: Listening Devices/Platform > Android > Stats and Badges
100
"What's today's Daily Deal?"
What is: Promotions/Sales > Daily Deal Sale
100
"What is 'Channels'?"
What is: Other/Misc > Channels
200
"I'm a member and I want to return a book I didn't like."
What is: Account/Billing > Refund/Exchange > GLG - Great Listen Guarantee
200
"During the first chapter of this book, the audio suddenly cuts out and skips to Chapter 2. That can't be right... right?!"
What is: Content > Audio-bug
200
"The audiobook I just purchased isn't showing up in the library on my iPhone. Help!"
What is: Listening Devices/Platform > Audible for iOS > Purchases not in library
200
"How can I purchase 3 extra credits?"
What is: Promotions / Sales > Extra credit sale
200
"What is Audible?"
What is: Other / Misc. > What is Audible?
300
"I'd like to update my credit card, please. Can I give you my credit card number?"
What is: Account/Billing > Update account information
300
"The Product Details page for this book says there's a PDF companion but I can't find it!"
What is: Content > Education on existing product
300
"I'm getting an error message when using the Audible Download Manager. What's going on?"
What is: Listening Devices/Platform > ADM/Audible Manager
300
"I was shopping your 2 for 1 credit sale and was charged 2 credits. Why me?!"
What is: Promotions/Sales > BOGO/3for2 Sale
300
"Why did you guys get rid of the Gift option for audiobooks?!"
What is: Website > Gift Center
400
"I'm snowshoeing through the Siberian Tundra and I'm not sure if I'll make it back... Any chance I can suspend my membership, just in case?"
What is: Account/Billing > Membership > Hiatus Request
400
"How is it that you guys don't have Catcher in the Rye?! Is there a way that I can put in a request to have it recorded?"
What is: Content > Request for new content
400
"I bought the Kindle version and the Audible version of 'Fahrenheit 451' and I'm trying to use the text highlighting feature on my Kindle. Can you help me with that?"
What is: Listening Devices/Platform > Kindle/Fire Devices > Immersion Reading
400
"I saw on your site that everything is 50% off. Is that on top of my member discount of 30%, meaning I get 80% off?! Woo-hoo!!!"
What is: Promotions/Sales > Percentage off sale
Also, What is: No...
400
"I'm interested in narrating for Audible. Any idea on how to get started?"
What is: Other/Misc > ACX
500
"I keep getting charged monthly from you guys and I know, for a fact, I never signed up for anything. I don't even have an Amazon account! I need this to stop, NOW!"
What is: Account/Billing > Unauthorized use of credit card
500
"I wrote a review but realized forgot to spellcheck before hitting 'submit' and now I can't edit it! Is there anyway you guys can take it down for me?"
What is: Content > Ratings / Reviews
500
"Is there any way to play Channels content on my Echo DOT?"
What is: Listening Devices/Platform > Echo and Alexa
500
"I got a Promo code after I bought an Echo on QVC, but it's not working! This is what I get ordering stuff late at night... "