Member - Easy
Rescheduled an Order
Member: Order Canceled, Rescheduled
Shopper releases an order
Shopper: Order Release
CPG Inquiry
Member: Sales, Promos, Discounts
Card Declined - Pin Assigned
Shopper: Shipt Card Issues
Leaves feedback on a shopper
Member: Shopper Feedback
Shopper App Connectivity Issues
Shopper: App Usability
Late Order
Member: Delivery Status
Platform - Reject by Retailer
Shopper: Processing Errors & Card Issues
New Member Inquiry
Member: Membership, Cancellations, Passes
Cannot deliver order
Shopper: Order Cancellations& Reschedules
CCPA
Member: Account Inquiry
Offer System Explanation
Shopper: App Usability
Member requests credits and it needs a CDT
Member: Fraud, CDT, Trust and Safety
ID Scan Questions / Issues
Shopper: Post Processing Questions, Issues
Service Feedback
Member: App Usability
Orientation
Shopper: Prospective / Shopper & Onboarding
Member Tax Inquiry
Member: Billing, Tipping, Taxes
Lost Receipt
Shopper: Processing Errors & Card Issues
Verified ONR
Member: Delivery Status
Shopper Account Issues
Shopper: App Usability