Clinical
If a doc asks for a 15, what are they asking for?
Surgical blade & handle
Where do we refer out for dentures?
Jeffersonville Commons Dental
What is the $ amount of our failed appointment fee?
$75
What is one way to build rapport with patients?
Ask open ended questions, listen with curiosity, use patient's name, validate feelings, find opportunities to personalize the interaction
What year did the new WRD building open?
2017
When should prescriptions be completed during a patient's appointment?
After anesthetic
What is the name of the person from Practice Mechanics we email for credit checks?
Ariana
What happens if you get poked with a dirty needle at work?
See Emma immediately, decide if you want to be treated. If you decide to be treated, you will fill out a CRH Occupational Health form, and leave to get treated.
What does it mean to show stewardship at work? (Core Value)
Respecting and protecting our office by being proactive around waste and inefficiencies
What is Dr. Strickland's middle name?
Wayne
Which method do we use to disinfect ops, and what is the most important step?
Spray, wipe, spray. The last spray is the most important.
Birthday Rule - policy holder with the birthday that comes first in the calendar year is primary (not always the oldest of the 2)
Prior to any procedure, what PPE should the patient be wearing?
Safety Glasses
What is the purpose of new patient interviews?
Figure out how to best approach/communicate with the patient, get to know the patient better.
Why can't office staff wear heels at work?
Because Dr. Strickland has trauma from working at corporate dental offices
What percentage should the patient's oxygen saturation remain above for safe administration of sedatives?
95% or higher
Are we in or out of network with UNUM insurance?
In Network
What are the qualifications to get a 401k through WRD?
Must be full time, 21 y/o, 1 year of employment with at least 1,000 hours.
What is the main idea of our vision statement?
Being the best dental practice in Columbus area & providing exceptional patient care.
White River Dental is the best dental practice in the Columbus area who provides exceptional patient care through the highest trained team that in return gives back to our community.
What radio station does Dr. K prefer?
Lana Del Ray
Excess moisture can cause wet packs, allowing bacteria to wick through the packaging and contaminate sterilized instruments.
What is the password for the Sunbit iPad?
Dental@1
What should you do if the fire alarm goes off?
Name 2 of the 6 principals of influence
Reciprocity, Consistency, Social Proof, Liking, Authority, and Scarcity
How many employees do we have?
40