Process of Writing Correspondence
Presenting Effectively in Correspondence
Letters and Memos
Emails and Microblogs
Correspondence to Intercultural Readers
100
What are the four types of correspondence?
What is letters, memos, emails, and micro-blog.
100
When writing micro-blogs and emails, should you use formal writing?
What is Yes.
100
What are the two typical types of format used for letters?
What is modified and full block.
100
What is Netiquette?
What is correct or acceptable way of communication on the internet.
100
What is considered rude in Japanese business culture in regards to responding to an email?
What is using the reply function instead of composing a new email.
200
What format should you use when writing a micro-blog?
What is no format necessary.
200
What does it mean to use the "You Attitudes"?
What is looking at the situation from the readers point of view and adjusting the content structure and tone to meet his/her needs.
200
When giving identifying information in a memo, what should you do if your organization has no objections on how to do so?
What is include your job title and your readers job title.
200
What is one way of violating Netiquette guidelines?
What is not using appropriate formality, not revised, not proofread, not having purpose, etc.
200
What is considered an informality in many other countries with language and tone?
What is contractions.
300
What specific format is used for letters, memos, and emails?
What is Conventional.
300
What does it mean to communicate correctly?
What is the proper use of grammar, punctuation style, usage, and spelling.
300
What are the common types of letters?
What is inquiry letters, response to an inquiry, and claim letters.
300
What is the first step for writing an email for/to an organization?
What is check organizations email policy.
300
How do the French differ from the United States in regards to letter formatting?
What is indented paragraphs.
400
What are the last steps to the writing correspondence process before sending?
What is revise edit and proofread.
400
What does it show when you are communicating honestly?
What is showing respect for you and your reader.
400
What are the 5 important organizational elements of a memo?
What is a specific subject line, a clear statement of purpose, a brief summary, informative headings, a prominent recommendation, and action items.
400
What must you become familiar with when making a micro-blog?
What is privacy setting, and audience.
400
In Asia, why might one deliver messages in person?
What is to show respect?
500
What are the first three steps to the writing correspondence process?
What is audience, purpose, and subject.
500
What is a common example of a cliche you should avoid in your correspondence?
What is "as per your request."
500
What is an adjustment letter?
What is a response a to a claim letter.
500
What is Micro-blogging?
What is social networking combined with short message blogging. (example: Twitter)
500
In Japan, how might a subordinate address their superior and why?
What is "Most Esteemed Mr. Director" because of high power distance.
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