Writing review

Missing prepositions

100

There will be no voicemail service __________ 3 March __________ 7 March.

from, to

200

Could you also tell me the number of bookings needed __________ qualify __________ particular discounts?

to, for

300

I got your email address __________ your website, which I found __________ Google.

from, through/with

400

__________ we have to finalise our advertising and we are __________ negotiations with other Hong Kong attractions, we urge you to accept our offer __________ 10 November.

As, in, of/by

500

We would like __________ make a counter offer __________ a 15% discount __________ your original quoted price, with other terms __________ stated in your previous email.

to, of, on, as

Missing vocab

100

We __________ __________ to a successful working relationship.

look forward

200

I am __________ to draw your __________ to a problem in your customer service __________ .

writing, attention, section/department/standards/quality

300

I would __________ __________ if the tickets could be replaced as soon as possible.

appreciate it / be grateful

400

Although you advertise yourself as a top-quality brand, __________ the quality of the food I __________ was well below the __________ I expected.

unfortunately, received/ordered, standard

500

I __________ that I am __________ to an immediate replacement for the broken product.

believe, entitled

Error correction

100

I afraid the quality of the food was below my expectations. (1 error)

I am afraid the quality of the food was below my expectations.

200

I am sorry to tell that we were not satisfy with your catering service. (2 errors)

I am sorry to say that we were not satisfied with your catering service.

300

I would be appreciated if you could check your records carefully. (two words need to change)

I would appreciate it if you could check your records carefully.

400

We like to offer 10% off discount to your company. (2 errors)

1. We would like to offer a 10% discount to your company. 2.We would like to offer 10% off to your company.

500

I assure you that the good will deliver to you before 11 March. (2 errors)

I assure you that the goods will be delivered to you before 11 March.

Random

100

What is frontloading?

Putting the most important information at the front/start of the email (not at the end).

200

Improve this sentence by changing it into parallel structure: "My team of staff and I are committed to maintaining and the promotion of Hong Kong as a major tourist destination."

My team of staff and I are committed to maintaining and promoting Hong Kong as a major tourist destination.

300

Think of 3 different words which can complete this sentence: "I am writing to make a complaint __________ your customer service."

about, regarding, concerning

400

Think of four different words to complete this sentence: "Plain English is __________."

clear, concise, effective, reader-focused, efficient, professional, polite, simple, comprehensible

500

An email of complaint often has a 5-paragraph structure. What are the 5 paragraphs?

1. set the scene. 2. describe the problem. 3. emphasise the inconvenience. 4. request action. 5. give a warning (optional)