Resources
I serve as the internet homepage. The entire company has access to me and can use me to view/download documents.
What is Sharepoint?
Customer emails in regarding their credit report. States that they were on a forbearance plan and were reported delinquent. They are disputing this claim.
What is a Request for Information (RFI)?
Send a fresh email?
What is the 'Compose Email' button under 'Actions' in Five9?
Within 1 business days.
What is an email?
PMTA
Where do you waive a fee?
I'm like google, but for the company.
What is Knowledge Owl?
Customer left a google review stating that their loan was transferred against their will and they hate ServiceMac.
What is a Review?
Find a document a customer states they faxed to us?
What is DMS?
Within 48 hours.
What is a payoff or a billing statement?
MAS1>DFT1>F7
How can I check if a drafting plan is biweekly?
People don't normally think to use me in work settings, but I can be very helpful when you don't know the answer.
What is google?
Customer emails regarding a check they mailed in that hasn't been applied to their account.
What is a Notice of Error (NOE)?
Find a report of all my open tasks?
What is the excel sheet/list that Kristin provides daily?
Within 15 calendar days.
What is a CFPB complaint?
P309
Where can I see payment history details?
I am not your manager/supervisor, nor am I a trainer, but I'm here to help, support you, and answer your questions!
Who is my buddy/mentor?
Customer emails copy of their bank statement. There is no body text. The bank statement shows 2 payments withdrawn in 1 month within 2 days of each other.
What is a Notice of Error (NOE)?
Make a phonecall?
What is Five9?
Within 5 business days.
What is an acknowledgement?
OR
What is a BBB or Citadel Complaint?
PSH1
Where can I view prior servicer payment history?
You've been listening to my voice all week.
Who is Regina?
Customer mails handwritten letter detailing how dissatisfied she is with her recent customer experience. States She spoke with 6 different individuals who all provided her incorrect information and she is just wanting someone to respond to her accurately.
What is a Complaint (WCCOMP)?
Find a report of my open cases?
What is Logicgate Reporting?
OR
What is the excel sheet Jessica emails daily?
Within 30 business days.
What is a notice of error?
What is a complaint?
What is a request for information?
TSK1>TASK CODE>F10
Where can I see task notes?