Checking Accounts
CheckCards
Savings/MM Accounts
Misc.
Sales
100
What is the minimum balance in our Relationship Checking account?
$1,000
100
What is the POS daily limit on personal CheckCards?
$5,000
100
What is the minimum balance in our Savings Account?
$100
100
What is our Funds Availability Policy?
In general, we make cash and checks available immediately to our established customers.
100
Explain the current checking account promotion
Can earn up to $256 by using direct deposit, e-statements, bill pay and using your debit card.
200
Which of our checking accounts receive free money orders and official checks?
Relationship, Loyalty and Smart!
200
At what age can a WSB customer receive a CheckCard and under what circumstances?
14 year old now! They must be on an account with a parent/adult
200
What is required in order to open/have a Money Market with WSB?
A companion checking account
200
Can a customer take advantage of both the MVP Program and the current checking account promotion?
YES!
300
How many transactions are required in our Smart Checking account to avoid a monthly fee? What is the fee?
6 transactions and $15
300
What is the cash back/ATM daily limit on personal checkcards?
$510
300
At what age can a person solely own a savings account?
14 years old
300
How much is the non customer check cashing fee?
$5
300
A customer comes in to make a $20,000 deposit to their checking account. What can you suggest to them?
Smart Bundle, Savings, CD, Talk to John
400
What is the minimum balance in our Loyalty Checking account?
$10,000
400
What kind of accounts can be attached to a CheckCard?
You need a checking but a savings or money market can be attached for ATM access!
400
What is the minimum balance in our iMoney Market Plus account? How about our Smart Money Market?
$10,000 and $2,500
400
What are the "new customer" rules we place on accounts?
For 30 days, we place a 5 business day hold on any personal checks deposited.
400
Customer comes in to transfer money from their checking to savings. What can we help them with?
Internet Banking!
500
Which checking accounts earn interest?
Relationship and Loyalty
500
How many failed pin attempts can I have before my card gets locked out? Who can reset it?
3 and any banker
500
Reg. D limits preauthorized and electronic transfers out of a savings account. What is the monthly limit, the fee and what is the statement cycle?
6, $20 an item, statement cycle is from the 17th thru the 16th of the month
500
If a new customer makes a deposit of an official check within the first 90 days does the teller have to do anything different?
Yes, use a special deposit ticket!
500
A customer has two IRA CD's with over $75,000 in them. How can we help them?
Our partner John can!
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