News
What was recently implemented for guests at WSIB offices ?
Guest Wifi
What is the new metric that replaced adherence ?
Utilization
In February the communications team made a website update to this section.
Appeals
What does PCST stand for ?
Provincial Caseload Support Team
Which specialized call flow ends on May 4th
Covid 19 call flow
When is the London Steps for Life ?
May 2nd
What is the 2WM target for 2026 ?
4-6 / hr
We recently took an LMS course to help us learn how to promote ____________
Health and Safety services to businesses
What does ROM stand for ?
Range of Motion
What does SAW stand for ?
Stay at work
Which former customer service manager was just featured in March on connex ?
Mark Howard
What are the call, 2WM and Quality targets for 2026
90% average
Travel Authorizations are now found where in ACES
Documents / Memos
What does HAVS stand for ?
Hand-Arm vibration syndrome
Where to I look to reissue T5's from 2025 ?
PDF in the no access section
WSIB Scholars program provides _____ (amount) in scholarships over five years.
3 million
What is the SOC productivity target for 2026 ?
26 - 28 / hr
What is the name of the framework developed for handling online services support calls?
ESP: Educate, Support, Pivot
What does PDA stand for ? (usually found on an ICAP)
Physical Demand Analysis
How many streams are in the new OD model
Five streams
Name the new POC replacing the CMHP
Mental Health Program of Care
What is the philosophy that utilization is tied to (Hint you completed this course in our February team meeting)
The power of one
What is Vishing ?
Vishing is a social engineering attack conducted via phone or voice calls
What is the RCT_ID used for ?
number we provide to PWI's to book rapid city travel(also used as an indicator as to whether a referral has been received by vendor successfully)
What does NAICS stand for ?
North American Industry Classification System