Telephony!
What tab can we see a participants monthly premium?
Where in the funding portal/ reimbursement center can a participant see their available balance?
Dashboard!
What button do we click to do another task?
GET NEW TASK!
is it necessary to create a PEGA case?
depending on the client guide, if the client guide states not to make one you dont have to.
What toy retailer introduced the mascot "Geoffrey the Giraffe" in 1960?
Toys R Us
If a participant is from the state of California what do we have to read to them verbatim.
CCPA, or as known as the privacy policy.
If a claim is on hold what are some reasons for that?
no funds, processing, can be used for offset.
What tab in the SSC/Telephony can you update their prescriptions?
the prescriptions tab!
Where in the SSC can you update the date of deceased?
Personal information!
True or false, Tangela LOVES the green bay packers?
True!
True or False? when the do not call and do not email are checked marked we offer the survey?
False!
If a participant does not have rollback and also no funds in previous years can they still submit previous claims?
No! they can not if they do not have a previous balance.
If the participant is NOT available we continue with the call correct?
no, let the person on the phone know to have them call back at the (client number)
True or False? CSRS can assist in canceling policies.
True! we can help assist the caller in calling over to cancel those policies.
Who played the genie in Disney's original Aladdin?
Robin Williams
True or False, when a participant moves and their zip code changes we do not have to send to a Benefit Advisor.
Name two different ways a participant can submit a claim.
with a form or online
If you had to leave a message on a PDP task, would you still make the check up as resolved?
YES! that is still letting them know about the prescription coverage tool, we do not want to bother them!
A son calls in for his deceased mother he is not EOE can we speak to him? (hint this is after the death notification)
NO! they will have to be EOE to be able to talk to him.
What flavor of Pop Tarts does Buddy the Elf use in his spaghetti in Elf?
Chocolate!
To secure the call, what three things can we ask for?
First/Last name, Date of Birth, and Zipcode and or phone number.
True or false, we can make a payment to the carrier for the participants premium?
False! we only reimburse
What users can dial 711?
TTY
True or False? the participants PDP plan will cancel automatically after social security has been notified?
True!
How many months have 28 days in them?
12 (every month has at least 28 days).