Customer Service
This is what you should do when a customer is speaking to show you are paying attention.
What is active listening?
This computer program is commonly used to create letters, resumes, and reports.
What is Microsoft Word?
This keyboard shortcut is used to save a document.
What is Ctrl + S?
Often called the "brains" of the computer, this primary component performs most of the processing and calculates instructions.
What is the CPU (Central Processing Unit)?
Using a friendly tone, making eye contact, and smiling are examples of this type of communication.
What is positive customer service communication?
This program uses rows, columns, and spreadsheets to organize and calculate data.
What is Microsoft Excel?
This keyboard shortcut copies selected text, images, or files.
What is Ctrl + C?
This essential device distributes electrical power from an outlet to all the internal components of the computer.
What is the Power Supply Unit (PSU)?
If a customer is upset, you should stay calm, listen, and try to find this.
What is a solution?
This program is used to create slide presentations for meetings, classes, or training sessions.
What is Microsoft PowerPoint?
After copying something, this keyboard shortcut places it in a new location.
What is Ctrl + V?
This is the main storage device that permanently saves all of your important files, programs, and data.
What is a Hard Drive?
When you are unable to help a customer with a specific issue, you should ask this person for assistance.
Who is a supervisor (or manager)?
This online design program is often used to create flyers, posters, social media graphics, and brochures.
What is Canva?
This keyboard shortcut reverses your last action if you make a mistake.
What is Ctrl + Z?
This component generates intense heat while the computer runs and is designed to keep the CPU and other parts from overheating.
What is a Cooling Fan (or Heat Sink)?
Arriving on time, dressing appropriately, and treating customers with respect demonstrate this workplace skill.
What is professionalism?
This tool is used in business settings to send messages, share files, and communicate professionally.
What is email (Outlook or Gmail)?
This keyboard shortcut highlights everything in a document or folder.
What is Ctrl + A?
This chip is specifically dedicated to handling complex visual, graphic, and video processing rendering.
What is the GPU (Graphics Processing Unit)?