Fraud
The two Places to locate the Fraud Procedures
What are the Branch Procedures and SharePoint Fraud Information page?
The current morning signal
What is placing a sticky note on the branch managers office window for the 'all clear' signal and opening the blinds fully in the banker window for the 'first alert'.
The Form that is filled out for all audit, retention and required operational activities.
What is the Branch Operations Quarterly Control Log?
The form completed and uploaded to SharePoint at the end of each quarter
What is the Quarterly Security Inspection?
The steps for ACH/External Withdrawal Fraud activity
What are determining if fraud activity was conducted on the account, placing a "Security Lock Out Flag" Immediately, entering a Centrix Dispute, Completing CRM Security Fraud Incident, closing account for personal or closing/establishing PPay for Business, Fill out Consumer or Business Account Document and upload via CRM to Dep Ops, Complete Outstanding Items PPAY Setup Form and upload to CRM under the tax reported Person/Business in the incident.
The safest and recommended way to open the branch
What is dual control?
The form used to keep track of daily activities/tasks
What is the Branch opening/closing checklist?
A test performed each quarter
What is Alarm Testing?
The steps for a Compromised Debit Card
What are completing a Centrix Dispute, Closing compromised card by changing the status to 'Hot Card', staying aware of Centrix Claim History and the amount of cards issued in the past (3) months, if card abuse is a concern; complete a CRM Incident.
The steps if an employee notices anything unusual or suspects that a crime has been committed while circling the building during in the morning.
What are not entering the building, contacting police, maintaining discreet surveillance of the premises while waiting for the police, making written notes, if possible, of all automobiles, persons and so forth, in the immediate vicinity of the bank but not attempting to stop or question persons loitering or emerging from the bank premises, supplying police with the police with information obtained, requesting a police escort when entering the bank office, calling the security department (Mike Morgan and Kristen Folloni)?
Retention items destroyed at the beginning of each year
What are the full boxes of 2-year, 3-year and 7-year retention?
The Location of the CRA Binder
What is the SharePoint homepage?
Questions asked to determine if Wire Fraud is taking place (Customer requesting to send wire in branch)
What is asking, do you know this person? Have you met this person face to face? What is this wire for? Do you feel comfortable sending this wire?
The steps for the morning interior search
What are Opening the door with key/fob access device and closing door immediately behind you, deactivating the building perimeter alarm, conducting a search of closets, alcoves, basement, bathrooms and all other possible concealed places, activating alarms if trouble or duress situation is encountered and it is safe to do so, setting predetermined 'all clear' signal if there are no signs of trouble?
The retention item/s destroyed each month
What are 1 year retention folder and 4 months prior batched daily work?
The CRA Officer
Who is Kyle Martin?
Examples of wire scams currently happening
What are Payment Scams (ex. sending extra money for fees on item that will be shipped), Elder Abuse Scams (ex. Computer virus and the need to access computer remotely- money is then transferred from saved OLB), Longtime Friend Scam (ex. reaching out as old friend and asking for money because they really need help for a hardship), Grandparent Scam (ex. Their grandchild is in danger and money needs to be sent immediately) Romance scams (ex. They need money to fly out to see them etc.)
The steps you take in the absence of an All-Clear Signal
What are not entering the building or making yourself known to anyone inside the branch, calling the opener on their cellphone and asking "Hello (Name) would you be interested in doing a quick survey?", proceeding with opening if answer is yes, hanging up and calling police if the answer is no and calling security directly after (Mike Morgan and Kristen Folloni, remaining outside until after police have arrived and investigated the situation, following instructions given by police prior to entering building?
The monthly Operations Activities and required completion date
What is the Card @ Once Audit (5th of Month), Branch Cash Report (5th of Month), FDICIA Testing (10th of Month), Scorecard Adjustments (10th of Month), and reviewing and storing/destroying retention items (No recommended date)?
The FDIC Signage locations
What is the sign displayed only where deposits are accepted and not displayed where investments/insurance products are sold?