Roles
Facts
Partners
FAQ
Promotions
100
Where can you go to pull up a training update?
What is the knowledgebase
100
What is our member number configuration
What is 9 numbers and one 1 letter (A - K)
100
The name of our earning partner that provides members with identity theft protection.
What is Lifelock.
100
Can you provide a member with their unique username
What is no.
100
How can a member register for promotions
What is by calling member services or online at wyndhamrewards.com
200
If a member would like to purchase points who has to do that?
What is the member on WyndhamRewards.com
200
How can you tell how the member was enrolled in Wyndham Rewards
What is their enrollment source
200
What 2 car rental companies can members earn points with?
What Avis and Budget
200
How many points do you earn per stay?
What is 10 Wyndham Rewards points per USD on room rate or 1,000 points, whichever is greater.
200
If we have a targeted promotion, can we tell any member about the promotion?
What is we can only talk about it to the members that had been targeted.
300
If Program Integrity is on break, or gone home for the day, and a member's account is in UI who must you call.
What are the Account Supervisors.
300
Will a Gold member automatically be sent a member card
Half the Gold members will receive a member card and the other half will receive an email.
300
What member level will a member be if they get the $75 annual fee Wyndham Rewards Visa card
What is Platinum
300
What happens to my points if I change my preference to earn for miles
What is points earned prior to the change will remain in the account
300
If a member stays at a property for 5 days, paying $50 a night, will they get go get 'em points for every night that they are there.
What is no. Minimum of 1,000 points per stay, not per night.
400
Who is responsible for updating the member's phone number, address and email address
Who is the member
400
How long does a member have to notify us about a missing stay
What is 1 year
400
What countries don't participate in Wyndham Rewards
What is Pakistan and Travelodge properties outside US, Canada and Mexico
400
Do I need to make my reservations with member services to earn points
What is no. present your Wyndham Rewards number at check in. It will post if qualifying
400
If the member doesn't have an email address but they want to register for a promotion what would you do
What is advise the member that to register for the promotion they would need to have an email address
500
If a hotel calls and is upset because they were not reimbursed for a free night a member had at their hotel who would you refer them to?
What is Billing and Reimbursment
500
How can members book international free night stays
What is by calling member services or online at wyndhamrewards.com
500
How many points do you earn at Planet Hollywood.
What is none.
500
How many WR points are needed to get $60 off my Club Wyndham maintenance fees.
What is 10,000 points.
500
If I get charged for being a no show will I still earn my bonus points?
What is no, only the points for the room rate
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