Construction
What is the process for a "No Conduit" Address
Email findandfix.az@wyyerd.com
Tag: Roy Burris, DJ Reidy, Airon Mcafee, Alika Fernandez, and Steven Mually.
Schedule install at least 10 days out
How many ethernet ports are on the Wyyerd Router
4
What internet company did Wyyerd Group acquire in 2019?
Zona Communications
How do you delay prep work for an order
You put it in the notes section on intuition
What does Mbps stand for?
How Many Mbps is in 5 GBs?
Megabits per second
5000
How do you submit a construction complaint?
Email service.az@wyyerd.com.
Include the name, contact number, and picture of the complaint
What is the Wyyerd Mobile app called?
Wyyerd MyNetwork
A network cable that transmits data as light signals through thin strands of glass.
How do you schedule a Phone Order?
You create the order in intuition with just internet.
Email the phone information to Customer Service
What is the pricing of these streaming TV services?
Fubo TV, Youtube TV, and FRNDLYTV
Fubo TV - $85/month
YoutubeTV - $82.99/month
FRNDLY TV - $6.99/month
What do paint markings signify? Red, Blue, Orange, Yellow
Red for electric
Orange for communications
Blue for Water
Yellow for Gas
What are the 2 additional App Add-ons that Wyyerd offers and what do they do?
ProtectIQ - Provides enhanced security to all devices connected to the router
ExperienceIQ- Parental & Network controls
List the 9 (or 10) Areas that Wyyerd Fiber Currently Services
Peoria
Lake Pleasant RV Park
Surprise
Goodyear
El Mirage
Buckeye
Sun City West
Glendale
Waddell
Maricopa County (Bonus)
A Customer is being installed June 10th with the 2 GB plan.
What is their bill cycle date?
When is their 1st bill due?
Roughly how much would it be?
Bill Cycle Date: June 20th
1st Bill Due: July 8th
Around $200
Who is the main equity (investor) sponsor of Wyyerd Fiber
Carlyle Group
What type of fiber construction does Wyyerd do?
Horizontal Directional Drilling
What are the 3 types of vacation mode Wyyerd offers?
$20/month with Internet
$10/month without internet
$5/month phone
How many installs did the Outbound Channel achieve in 2024?
8,572
The person receiving the credit must fill out the refer a friend form on the website BEFORE the new account is installed.
What is Wyyerd's Local Office Hours & Phone Hours
Office: Mon - Fri 8 AM to 5 PM
Phone: Mon - Fri 7 AM to 7 PM. Sat 8 AM to 5 PM.
What does Wyyerd need to build construction in our service areas and who issues them?
Permit & The City
What are 5 features of VoIP
1. 3-Way Conference Calling
2. Keep your current phone number
3. Voicemail/ Voicemail to Email
4. Call Forwarding
5. Caller ID
6. Last Call Return
7. Includes all long distance in the lower 48 states + Hawaii + Canada
What was our first expansion neighborhood?
Coldwater Ranch
How do you issue a credit for a customer?
Do not promise a credit to the customer. Have them call into the customer service at 623-455-4555.
What are the Big 3 factors of the triangle Parker taught you in Wyyerd 101?
Think 1A, 1B, 2
1A. Penetration %
1B. ARPU
2. Cost Per Passing