Customer Service
The 4 quote statuses.
What is Submitted, Offered, Rejected and Expired
We can create a claim using these 5 different types to ensure the claim is sent to the correct group for processing.
Button to switch from one account to the next.
What is the exit button.
The tab you select to view financial information.
What is Finance?
Working together as a team to ensure the workload is accurate and complete each day is an example of this cultural value.
Will accept - What is One Mohawk - We not Me, partner for success, Create Community, Connect and collaborate?
In Riot the color is grey with a yellow stripe.
What is Leather Jacket.
This is the pathway in Xchagne to see claims status.
What is claims tab then claims history?
This is the button you select when you need to remove stock from the order in Xchange.
What is cancel cart?
You can view the account's Current balance, Past Due balance, and Total in this tab.
What is Celebrate the wins?
Living Local is 2.5MM.
What is Thickness.
What are the 4 status of a claim?
What is In process, Resolved, Action Required, and Closed?
Health Care, Senior Living, Workplace, Retail, Public Space, Govt, and Mixed Use are a few examples of this.
What is Market Segment?
What is finance - Account statements?
These cultural values are under the Customer Driven Values.
What is Make it Personal, Partner for Success, and Anticipate and provide?
The statement When do you need this by or When do you want this delivered
What is framing the order?
If a customer has a question pertaining to their claim, who would you refer them to?
Who is their claims analyst?
64 cartons of Secoya.
What is a pallet of Secoya.
Location where check # amount and date of payment is located.
These are the 3 main cultural values.
What is Customer Driven, Committed to Excellence, and One Mohawk?
The next step after a customer advises no quote number.
What is checking registered pricing. (will also accept what is checking for quote under account number)
When entering an installed claim we should put this in the consumer information field.
What is the job site information?
The next step to take when you see registered pricing under an account.
What is processing the order in Xchange?
Contact your credit analyst can be found following this pathway in Xchange.
What is Finance - Make a payment/receivables?
Name one cultural value and provide an example.
Make it personal - Partner for success - Anticipate and provide - Prepare to win - Pride in performance - Celebrate the wins - Make it better - We not me - Create community - Connect and collaborate