Claims
How can claims be avoided?
Using 10 Tips to stay accident free
Where would you find your PPE equipment?
On the wall in your shop in a gray cabinet
What does PPR stand for?
Payroll Percentage of Revenue
Asking this type of question keeps conversations natural and friendly.
What are open-ended questions?
This process involves using a clay bar to remove bonded contaminants like tree sap or industrial fallout from paint.
This word describes proof you collect to support a customer’s claim.
What is evidence?
What is PPE and what should it be used for?
Personal Protective Equipment
Chemical Splashes, Loud Noise ect.
How do you calculate your labor for the day?
Labor divided into Revenue
Detailers earn credibility by pointing out damage before starting the job, preventing misunderstandings later through this proactive habit.
What is doing a pre-inspection?
When a vehicle returns from detailing with streaky windows, dusty vents, or missed spots, the dealership submits this?
Negative Survey
Keeping Keys locked up, reporting existing damage, and following our STOP protocol can prevent these.
What are Claims?
Why should we have PPE?
To stay in compliance with OSHA
Making proactive staffing adjustments that coordinate with the needs of the business on a day to day basis will help improve this category of your shop's metrics.
PPR%
Remembering Names, listening attentively, and genuinely showing interest are ways to do this with customers.
Building rapport?
What is the appropriate amount of time needed to request off ?
10 days
What dollar amount is considered to be a "red tag" vehicle ?
80k
What does GHS & SDS stand for?
Global Harmonized System
Safety Data Sheet
How Much monthly revenue does a store have to make to be considered a tier 1?
22K
What are the 2 most common ways to build rapport ?
Showrooms and Demo Cleans
I'm a wizard with the polish and nice with the buff. I use my rags and I use my brush. I make cars shine, inside and out even when it's tough, and I use my claypad when the paint is rough. Who am I?
Xcite Auto Detail Manager
This term refers to the amount the customer must pay out of pocket before their insurance coverage begins.
What is the deductible?
How should PPE be maintained and inspected?
Before each use
Ensure it's in good condition
Fit Correctly
Isn't Damaged or Expired
This key metric compares what you planned to do versus what you actually accomplished.
What is variance? (PAR)
In professional settings, rapport is strongest when you combine credibility with this trait, which makes you relatable and human.
What is authenticity?
This protects interior carpets from future stains.
What is fabric protection?