Sterling
True or False: You can receive product in Sterling
False
True or False: The XPO route can be viewed in click
False
What is Siebel used for?
Customer Management
How do you go to the previous screen in Genesis?
F3
Who is the CEO of Lowe's
Marvin Ellison
The first screen in Sterling is...
The Quick Access screen
How quick does info change in Click after adjusted in Sterling
Immediately
What is the response time to a customer incident in Siebel?
Within 24 hours
What is the name of the screen to lookup information about an item number?
Item Display
What is a dirty node?
What status does a Sterling order need to be in to print the loading ticket?
Ready For Customer
When can the customer expect the automated phone call confirming their delivery time?
6p-9p and the morning of delivery
What tab is used to find alternate customer information?
More Info
How many numbers are in a Genesis invoice number?
5
What is the definition of a "Must Go" product?
A product that is needed to resolve a customer issue
What are automatically created to identify potential issues in a Sterling order?
Alerts
Notes from XPO drivers can be viewed in what system?
DMS
After 24 hours, a Siebel incident is escalated to whom?
Coaches
How often are you to work the Due File?
Daily
DAILY DOUBLE
DAILY DOUBLE
When searching for a customer in Advanced Order Search, what other field must be entered with the last name?
Zip Code
What list must be pulled daily to validate next day deliveries?
Task List
What are the three types of Siebel incidents?
Compliments
Complaints
Inquiries
What does ICB stand for?
Inter Company Billing
How many times can a Payment Failure be worked before it is cancelled?
3 Times