WMS
Warehouse Management System
Blue Yonder
What are our KPIs?
LTR, On-time & Completion
To view customer inquiries
Case Management
Mindset or mentality when making customer calls
First Call Wins
True or False: XDT deliveries can still occur if product is sold outside of Red Vest
False
What time do cycle counts drop?
Midnight
Process when a customer needs a new unit/product and still has their original unit/product?
263 Exchange
To check BDC inventory
DC Tool Lookup
What is the minimum number of photos drivers should put in the delivery portal?
4
When performing a RF/RB, do you select the closest store or the furthest?
Closest
What is considered a 'pickable' location?
Floor, racks and bins
What does 5S mean?
5S is defined as a methodology that results in a workplace that is clean, uncluttered, safe, and well organized to help reduce waste and optimize productivity.
To Run Daily Business Review
Blue Zone
The loss of product which results in the loss of money for the company/organization
Shrink
True or False: You can change the customer's city and zip code
False
What is considered a 'non-pickable' location?
Reverse Logistics locations (Return to BDC, Liquidation, Pre-Assembly, etc.)
Disposition of damaged, defective, and cancelled appliances in Lowe's Supply Chain Network
Reverse Logistics
Routes and stops for a particular day
Delivery Portal
Space where product returned from delivery is staged for conditioning
Quarantine
Which tab is used to start the RF/RB process?
Showroom
After what process is completed can you start waving and allocating?
Routing
What action in WMS invoices the customer?
Staging
To find order information including payment details
My Red Vest
Process when a customer wants a new product and the product is at the XDT warehouse
RF/RB
These are automatically created to let the associate know there is something possibly wrong with an order
Alerts