Resources
Video
Internet
CDV
CSG
100
I can find my answers to anything Comcast related, including product info., Campaign information and equipment information.
What is CASPER?
100
This package includes most of the popular cable channels, including ESPN, but no premiums, and it costs this much.
What is Starter and $63.99?
100
Our most basic internet that we sell in the Call Center is called this.
What is Economy (+) ?
100
Our basic calling plan is called this.
What is Local with More (LWM)?
100
The main screen in CSG when accessing a customers account is called this and is signified by a "blue man".
What is Customer Central?
200
I utilize this website to enter my time and take online learnings.
What is ESS?
200
This package comes with HBO and Starz.
What is Preferred +?
200
This internet package comes with "Constant Guard", a $360 value that protects our customers computer.
What is all of them?
200
Our unlimited package comes with this many advertised calling features.
What is 12?
200
This icon looks like a dollar sign and used to see customers billing history.
What is the Ledger?
300
I can get information on all things Comcast such as the Employee handbook, real time stock quotes, and HR information from here.
What is Teamcomcast?
300
If I wanted to watch Nurse Jackie and The Borgias I would need this channel.
What is Showtime?
300
Our two fastest internet speeds our called this.
What is Extreme 50 and 105?
300
If a customer has unlimited calling with one other product then they pay this much.
What is $44.95?
300
To take a customers payment I would access this icon.
What is the Cash Register (tissue box)?
400
Ruth is one of these.
What is a SME?
400
This package gives me everything (well almost everything) even the NFL Redzone!
What is Premier?
400
If a customer has Blast internet then they have this download speed.
What is 25 mbps?
400
A second line with no features costs this much.
What is $11.95?
400
To enter a customer into "auto pay" I would access this icon.
What is the checkbook?
500
Customers can go here and find Comcast product info including prices.
What is comcast.com?
500
If I wanted to record my shows and watch it back in ANY room I would need this equipment.
What is Anyroom DVR?
500
If a customer has 15 mbps of download speed then they have this package.
What is Performance?
500
If a customer wants to add voicemail to LWM calling they pay this much extra.
What is $3.95?
500
To assist a customer with a PPV fight order I would access this icon
What is the Spotlight?
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