XI
Name the 6 XI speed tiers?
Connect, Connect More, Fast, Superfast, Gig, Gig Extra
What are the 3 by the gig shared plans?
1 gig, 3 gig, 10 gig
Name the 3 different Xfinity Home Security plans?
Self Protect, Pro Protect, Pro Protect Plus
What campaign code would you use to turn a DTA into a AO?
x1c
How much does storm ready wifi cost, full price and financing option
$252 or $7/36 months
What is the date that ACP ends?
April 28th
Name the 3 unlimited data choices?
Unlimited Intro, Unlimited Plus, Unlimited Premium
How much is a Home Security install cost?
100 Bucks
Does Now TV have Sports?
No
Who is responsible for putting flex in?
The Sales Representative
What are the terms and conditions for going over your data limit?
1.2 TB data limit, $10 for every 50 gigs you go over, maxing out at $100.
When does the BOGO line promotion end?
What is the Max amount of cameras a customer can have with the Self Protection Plan?
6
What is the difference between Choice TV, and Now TV?
More entertainment Channels
Can you add BOGO to a CB Mobile?
No
What is the new internet essentials promotion that comes out March 1st?
1st XM line is FREE!!!
Which phone Is currently the free phone?
Pixel 8
List off all the equipment in the Ultimate package for Xfinity Home Security?
Touch Screen, 10 Door/window Sensors, 2 Cameras, Motion Sensor.
What is the current cost of the Broadcast TV fee and the regional sports fee?
$28.85- Broadcast TV Fee
$11.25-Regional Sport Fee
What are the goals for XM Untether, Enhanced ID, and XOE Utilization?
Enhanced ID is 75%
XM Untether is 90%
XOE Utilization is 90%
What are the upload speeds for each speed tier?
Connect 10, Connect More 10, Fast-10, SuperFast-20, Gig-20, GigExtra-35
If a customer buys a phone online and wants to return the phone in store, what is the process of the return?
If the system allows you to return the phone in store, regardless if it sends the customer a shipping label, you are to retrieve the phone same day, as it is now in our return bucket.
What is the warranty exchange process for a xh camera?
For Now TV, how many channels do you get, how much dvr time do you get, and how many devices can be used simultaneously?
40+ channels, 20hrs of DVR, and 3 devices simultaneously
What are the 6 key behaviors?
Be warm and friendly, own it, show appreciation, listen actively respond appropriately, discover needs, Xfinity ambassador.