B
What makes the cx eligible for a RPP
when the account is hotline or suspended
Past due more that$25, Cx outside their auto pay grace period, Cx has below # broken RPP
What does the abbreviation RPP stands for?
Re-Payment Plan
what is the current promotion for the Samsung Galaxy Z fold and how can a cx be eligible for the promotion?
$400 off must transfer a number
What does XMPP stands for?
Xfinity Mobile Protection Plan
what is the current promotion for the Samsung galaxy z flip and how can a cx be eligible for the promotion?
$200 off and cx must transfer a number
True/false
Calls can be transferred to billing to set up a RPP as long as the cx is qualified?
FALSE!
True/ False
Billing agents can take payment over the phone as ling as Iguard is utilized.
FALSE!
True/false
A cx can get the device credit if they purchase the phone and transfer a number?
TRUE!
What qualifies you to get the free phone?
Cx has to transfer over a number and must be able to make monthly payment.
How long does it take for cx to receive a refund?
10-15 business days
In what month was Comcast XM launched ?
February
How long do customers have to return a device after purchase without having tp pay for the device?
Two (2) weeks
Where can you find how long a cx is with xfinity?
click on account then press xfinity rewards.
What is the name of the new "On Us" device?
Samsung A53
What is the sales target for each month ?
1 %
Can we cancel a Repayment Plan ?
Yes
How do you restore a cx services in XM360
Go in devices and click on view network then select on hotline / suspended then select restore.
What are the ways in which a account can be authenticated?
Last 4 Digits CC
Account Number
Last 4 Digits SSN
Send Email or SMS
What is the TNPS target?
20 %
What is the target for Sentiments ?
20%
How do you restore a cx services in crm
Collections
Summary
Restore FM
How do you check a cx Email?
Account
Account History
Email Correspondents
What is the name of the tool used to create Repayment Plan?
CRM
What does the Abbreviation GTP stand for ?
Global Travel Pass
What are the devices that Xfinity offer ?
App Watch
Tablet
Phones