Whats this?
properties have pre-installed xFi Gateways in every unit, making it easy for residents to become X?nity Internet and Voice customers the day they move in.
WiFi Ready
is Features and Benefits a Bulk internet service delivered primarily to luxury apartments/condominiums, senior housing communities, university housing (on and off campus), and common areas of Xfinity Communities properties.
Xfinity Managed WiFi
is a Bulk Internet service delivered primarily to luxury apartments/condominiums, senior housing communities, university housing (on and off campus), and common areas of Xfinity Communities' properties.
Managed WiFi
• No ________ required for service
technician visits
What are the 2 teams that offer support for Managed WiFi?
•Bulk COE: Tier 1 Support
• XMS Care: Tier 2 Support
Residents have a Fiber xFi Gateway pre-installed in their unit. Customers call/click/visit to sign up for services and can visit the URL below to activate or agent can activate. COAM is not supported.
EPON WiFi Ready XF3
Residents have an ONU and xFi Gateway pre-installed in their unit. Customers call/click/visit to sign up for services and can use the X?nity App to activate their Gateway. COAM is not supported.
WiFi Ready EPON Two Box
Residents leave the _________ in their unit when disconnecting or transferring service by the instructions on the sticker a?xed to the gateway. At the time of disconnect, the in-unit CPE is remotely reset and removed from the previous resident’s account.
gateway
Xfinity Communities product, offering multi-family properties enhanced connectivity, plus additional features and amenities that help properties retain residents while simplifying their operations and reducing costs.
Connected Building
Is a strategic investment that can lead to several long-term competitive advantages in the marketplace while driving subscriber growth for Comcast.
Connected Building
The primary individual responsible for generating new opportunities for conversion and maintaining client relationships. They are focused on the proposal phase and guiding the sale; their role includes two-way communication with the client during the conversion process. They work to ensure everyone is on track and working within the scope of the service terms agreed upon.
AE: Account Executive:
Role is focused on relational success between the Comcast team and all external stakeholders. They support the AE and Sales Operations to ensure all external facing communications and account support is maintained.
CAR: Community Account Representative
support tenant communications, property management task coordination and assist in the operations of converting a multiple dwelling unit to bulk services. They are also focused on developing and executing individual strategies at properties for the sale and retention of Comcast products and services as well as creating long-term partnerships with staff, ownership and residents.
CAR: Community Account Representative
Properties are existing MDU communities that are currently occupied by residents.
Brownfield:
property is a complex, building, or facility that includes multiple units where the owner, management firm, or homeowner's association (HOA) pays Xfinity for a set level of service for all the tenants. These services may include Xfinity TV, Internet, and/or Voice and are determined by the agreement between Xfinity and the owner, management firm, or HOA.
Bulk:
New Build properties, are characterized by the lack of a previous service provider on a new construction.
Greenfield:
Bulk Internet service where Wireless Access Points are installed throughout the MDU property reducing wireless interference. The property adds/removes Resident internet access upon move-in and move-out. Typically, a resident can add additional services and are billed separately.
Managed WiFi:
s software that automates day to day operations tasks for property managers and owners.
PMS: Property Management System
A term used by XC when residents purchase Xfinity services on their own either online, by calling-in or by visiting an Xfinity Store.
Retail:
Retail service offered to MDU's where Xfinity Gateways are pre-installed in-unit and a resident can immediately sign-up for Xfinity services upon move-in.
WiFi Ready:
a self-service portal for Property Owners, Managers and their staff that is used to manage resident move-in/move-out experience in conjunction with Xfinity service.
XC2
formerly XMS or Xfinity Managed Services, provides best-in-class service to Property Management within the Xfinity Communities Managed WiFi and Connected Building portfolios.
xPMS: Xfinity Property Management Support
Xfinity's fiber-to-the-unit technology solution.
EPON
is a network of devices that connect to the internet, all collecting and sharing data. A lightbulb that can be switched on or off using a smartphone app or a smart thermostat in your home or office
IoT: Internet of Things
Property provides specific services to their residents.
Bulk service