Can you hear me NOW?
Do you cover RAGE damage?
I Lost my phone again!
I have no service!
You breaking up!
100

What are the 3 ways to file a claim?

Through the app, fastclaim.com/xfinitymobile, by phone

100

What are the prices for Xfinity Mobile Care per month?

9,15,17,19

100

What is the price of XMC per month for devices $0-300.99?

$9

100

What is the price of XMC per month for devices $301-949.99?

$15

100

What is the price per month of XMC for devices $950-1194.99?

$17

200

What is the price of XMC per month for devices $1195+?

$19

200

What does XMC cover?

- Unlimited free smart phone screen repairs

- Accidental damage

- Mechanical/electrical failure after manufacturer     warranty

- loss or theft

- Unlimited live technical support

- No-fee early upgrades

200

How much does additional applecare+ protection cost?

Up to $199.99(varies by device)

200

What is the app that replaced pocket geek?

Xfinity Mobile Care by Assurant

200

Whats the Device MSRP for Low group ($9)

$0 - $300.99

300

Whats the Device MSRP for Ultra group ($19))

$1195+

300

Whats the Device MSRP for Mid group ($15)

$301 - $949.99

300

Whats the Device MSRP for High group ($17)

$950 - $1194.99

300

New customers will have access to XMC at point-of-sale, or ________ after device activation

up to 30 days

300

Up to how many lines can customers be eligible for?

10 lines

400

Monthly per line fee for smartwatches or wearables?

$10 per month

400

What are the 3 plans offered, and pricing per line for Unlimited data for Multi-line Accts? (lines 2-10)

- Unlimited (5th Gen) at $20 per line.

- Unlimited Plus at $30 per line

- By the Gig $20  

400

"30GB of premium data per line, Unlimited mobile hotspot data at 3G speeds Standard resolution 480p video "

Unlimited (5th-gen)

400

"50GB of premium data per line 5G+, 15GB mobile hotspot data at 5G+ unlimited at 3G after, High resolution 720p video"

Unlimited Plus

400

"Access to Nationwide and Ultra Wideband 5G Shared data across lines HD quality resolution for video streaming Includes higher-quality cellular service in times with high network traffic, like in a crowded stadium"

By the Gig

500

Global Travel Pass includes _____of LTE data per pass per day - then data is available at ___ speeds until a new pass is started

512MB , 2g

500

Xfinity mobile is required to be on _____ and _______

autopay and paperless billing

500

Maximum # of BYOD line a customer can activate with NO credit check

3

500

What percentage of your device needs to be paid off to be eligible for the Early Upgrade program with XM?

50% or more

500

Monthly per line fee for tablets

$20 per month

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