Wine Service
Pour size for the host tasting the wine
What is 1-2 ounces?
The last thing we do before leaving the table after wine service
What is take the cork?
Communication, Consolidation, Circulation
What are the 3 C's?
90 seconds
What is first greet & bus, wipe & reset?
Service Priorities in order
What we announce tableside when delivering a bottle of wine
What is Vintner, Varietal?
A drink that is shaken or stirred with ice and then strained into a martini glass with no ice
What is (straight) Up?
Listen, Ask Proper Questions, Clarify, Offer Soup & Salad
What is L.A.C.O.?
3 minutes
_____ __ like you ____ ____
What is Carry In like you Carry Out?
Pour size for 4 guests & 6 guests
What is 3-4 ounces (4) and 2-3 ounces (6)?
A martini with a splash of vermouth (our standard)
What is Dry?
Teamwork, Aim to Please, Professionalism, Positive Mental Attitude
What are The Keys to Success?
What is a greet?
After featuring
What is when we offer to take app order?
Eldest to youngest ladies, eldest to youngest men, host
What is wine pouring order?
An alcoholic drink enjoyed before or after a meal to stimulate the appetite or settle the stomach
What are apertifs and digestifs?
The key to making upselling an extension of great service
What is Proper Verbiage?
2 minutes
What is homebase greet & time to process payment?
App Plates, Wine Glasses/Chiller, Dessert Silver, Coffee
What are 4 items we bring before we ring?
The 5 S's
What is See, Swirl, Sniff, Sip, Summarize?
The 3 questions we ask when a guest orders a martini
What is:
1. Would you like gin or vodka?
2. Do you have a preference of gin/vodka?
3. Would you like olives or a twist? (blue cheese olives are by request only)
Core Values
What is: Genuine Hospitality, Teamwork, Passion, Loyalty, Family, Integrity, Community, Longevity, Continuous Improvement
10-12 min / 12-14 min
What are lunch & dinner time standards?
Mission Statement
What is We are a collection of neighborhood restaurants that focuses on delivering the highest quality food and outstanding service in thoughtful environments where everyone feels like part of the family?