Disney
the princess that kissed a frog
who is Princess Tiana
system we take calls on
what is Five(9)
what is Purple rain
how do you AUTHENICATE a mbr
dob, first and last name, address , and medical id number
known for their hit single WHATS LOVE GOT TO DO WITH IT
Who is Tina Turner
the best friend of Mickey Mouse
who is Donald Duck
the name of the assessments that are read to the mbr
what is FSA and Pain Assessment
this group sung End of the Road
who are Boy2Men
this number 8668743972 is
closes star to the earth
what is the SUN
the first disney princess movie
what is Snow White
the meaning of L.A.S.T
l: listen a: apologize even if is not your fault s: solve the problem if the possible or offer guidance t: thank them for sharing their concern
what is This Christmas, Stomp the yard, and Takers
1ST step in auth when talking to a 3rd party
we do not verify with 3rd party it has to be with mbr only
time zone we put our time sheets in
est
the top woman villian of disney movie
who is maleficent
this what you do if the mbr line disconnects
put that mbr request a call back
dancing show that came out in the 70's
what is Soul Train
Theses phrases : I am happy to help you today ,Let me work for you, how may I help you and This call will only take a few minutes and is a great way to uhc know benefits might be helpful for you.
what is REBUTTALS
ONE of the TOP three FAVORITE holidays in America
what is THANKSGIVING CHRISTMAS, and/or MEMORIAL DAY
names of the seven dwarfs
who is doc, sleepy, dopey, grumpy, happy, bashful, sneezy
this is what happens when you transfer a call
what is introducing the agent to the mbr before transferring the call
the actor is known for a great performance in Fast FIVE
who is PAUL WALKER
I want to change my address
What is You can call you customer service number on the back of you medical card
the football team with the most super bowl rings
who is the NEW ENGLAND PATRIOTS