Drivers of change
What is change within a business?
The process causing a function or practice in business to become different
How many steps are in Kotter's change management ?
8
How many elements are involved in Lewin's change model?
3
What is Performance Management
Performance management is a process by which management reviews the overall performance of the business and its employees to determine how goals can be better reached
What are the elements involved in a force field analysis?
Driving forces, Restraining forces, Total scores, Actions to be taken (analysis after force field completed)
What is the risk businesses face if they do not adhere to legislative requirements?
Businesses must enforce new or existing legislation or they risk facing fines and penalties
What is Kotter's first name?
John
What does Lewin's change theory model involve?
Unfreeze, Change, Refreeze.
What does KPI stand for?
Key Performance Indicators
What is Lewin's first name?
Kurt
Explain corporate culture.
Corporate culture refers to the shared values, attitudes and beliefs that character members of an organisation and guide its practices.
What is the first step of Kotter's change management?
Create a sense of urgency
What could encourage a business in the post maturity stage to change?
Declining sales
Poor financial results
Lack of customer satisfaction
List the 4 parts of the internal environment of the business
Owners/managers
Employees
Org culture
Org structure
Name 2 benefits of doing a force field analysis
Any of the following:
Provides a visual summary of the key factors supporting or opposing a change
Identify strengths and driving forces for change
Creates a plan to implement change
Pricing
Advertising
Product
Technology
New business threat
What is the 7th step of Kotter's change management?
Build on the change
Why is leadership important during the change stage?
It is important that there is strong leadership, direction and communication as employees will need reassurance as the change unravels.
When using the effectiveness criteria. What must we be referring back to.
The business goals.
Should you brainstorm the forces for and against before deciding on which to write about.
Name the 5 drivers for change
Organisational structure
Corporate Culture
Legislative compliance
Competition
What is the 4th step of Kotter's change management and how would you implment this?
Communicate the vision: share the change with everyone who the change will effect.
What should management be doing once the refreeze stage takes place?
•Management should ensure that employees are incorporating changes to their daily business.
•There also needs to be monitioring, checks and evaluation of the changes – adjustments need to be made is necessary.
What is the purpose of the SWOT analysis tool during change?
Analyse internal and external conditions so leaders can identify the need for change.
Identify 2 forces for change in a school going to a 4 day week.
Teacher workload and wellbeing
Rising operating costs
Student wellbeing
Greater organisational efficiency
Any other relevant force for.